Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
On-call
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Career development opportunities
flexible scheduling
performance bonuses
Job Description
World Wide Wings is a dynamic and fast-growing restaurant franchise dedicated to delivering an exceptional dining experience with a focus on high-quality food, outstanding hospitality, and a vibrant atmosphere. As part of the World Wide Wings family, managers play a critical role in upholding the brand's reputation by overseeing operational excellence, team development, and guest satisfaction. The company fosters a supportive environment where leadership and employee growth are prioritized alongside achieving consistent business results.
The Department Manager role at World Wide Wings is pivotal in managing specific operational areas within the restaurant including the Heart of House, Bar, or Hospitality... Show More
The Department Manager role at World Wide Wings is pivotal in managing specific operational areas within the restaurant including the Heart of House, Bar, or Hospitality... Show More
Job Requirements
- Highly motivated and self-directed
- Strong organizational skills and attention to detail
- Professional written and verbal communication skills
- Ability and desire to create a fun and exciting environment
- Skilled with basic mathematical computations
- Proven track record managing multiple priorities in a fast-paced environment
- Ability to maintain confidential information and enforce policies
- Minimum 2 years restaurant or retail management experience
- Experience managing a restaurant with a full bar preferred
- High school diploma or equivalent
- Valid driver's license
- Satisfactory background check
- Ability to lift 50 pounds regularly
- Completion of Buffalo Wild Wings Management Certification program
- Willingness to work irregular hours including nights, weekends, and holidays
- Ability to be on call 24 hours and work 50 hours per week
Job Qualifications
- High school education or equivalent
- Minimum 2 years of restaurant or retail management experience
- Experience managing a restaurant with a full bar preferred
- Completion of Buffalo Wild Wings Management Certification program
- Strong organizational skills
- Professional written and verbal communication skills
- Skilled in basic mathematics
- Proven ability to manage multiple priorities in a fast-paced environment
- Ability to maintain confidentiality and enforce company policies
Job Duties
- Staffing, succession planning, recruiting, interviewing, hiring, orientation, training and ongoing development of Department Team Members
- Maintaining department training certification and WCT training
- Creating action and development plans for direct reports
- Coordinating with other managers on hiring to facilitate team member growth
- Creating weekly schedules within labor budgets
- Developing and implementing incentive programs and contests
- Providing regular performance feedback and administering merit increase process
- Coaching managers on performance management
- Overseeing MIT training
- Providing service standards coaching and guest experience follow-up
- Holding departmental meetings to communicate successes and improvements
- Ensuring all team members have required training and permits
- Attracting new guests and managing guest comment programs
- Handling food quality complaints and coaching on guest complaint resolutions
- Facilitating adherence to new food and bar product rollouts
- Ensuring teams meet food quality, recipe, and portioning standards
- Communicating with food and alcohol vendors
- Monitoring menu specs and department systems adherence
- Analyzing restaurant performance metrics and acting on problem areas
- Conducting administrative functions like inventory and invoice processing
- Monitoring and reporting equipment repair needs
- Operating in compliance with Board of Health and food safety standards
- Managing food and bar costs, inventory, and labor results
- Aggressively controlling waste, comps, voids, and discounts
- Assisting with Local Restaurant Marketing program execution
- Creating sales incentive contests
- Completing all assigned duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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