Job Overview
Employment Type
Full-time
Work Schedule
Flexible
On-call
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development opportunities
employee recognition programs
Job Description
World Wide Wings is a leading restaurant franchise specializing in offering a unique wing dining experience with a vibrant atmosphere and exceptional service. The company is known for its commitment to quality food, excellent customer service, and a fun environment both for guests and team members. With multiple departments such as Heart of House, Bar, and Hospitality, World Wide Wings places great emphasis on teamwork, management development, and operational excellence to ensure seamless service and top-tier guest satisfaction. The company fosters a culture of growth, collaboration, and accountability while striving to deliver on its promise of outstanding food and memorable... Show More
Job Requirements
- high school education or equivalent
- minimum 2 years restaurant or retail management experience
- completion of Buffalo Wild Wings Management Certification program
- valid driver's license to travel between units
- ability to lift 50 pounds regularly
- satisfactory background check
- strong organizational skills
- professional written and verbal communication skills
- ability to work irregular hours including nights weekends and holidays
- ability to maintain confidential information and enforce company compliance
- experience managing a restaurant with a full bar preferred
Job Qualifications
- high school diploma or equivalent
- completion of Buffalo Wild Wings Management Certification program
- minimum of 2 years restaurant or retail management experience
- experience managing a restaurant with a full bar preferred
- skilled with basic mathematical computations
- strong organizational skills
- professional written and verbal communication skills
- ability to create a fun and exciting environment
- proven track record managing multiple priorities in a fast paced environment
- ability to maintain confidential information and enforce company policies
- valid driver's license and acceptable driving record
Job Duties
- directly responsible for staffing succession planning recruiting interviewing hiring orientation training and ongoing development of department team members
- responsible for department team training and maintaining department training certification
- develops direct reports through action and development plans
- coordinates with other managers on hiring to ensure growth opportunities
- creates weekly department schedules within labor budget
- develops and implements incentive programs and contests
- provides regular performance feedback and timely performance appraisals
- administers merit increase process
- assists general manager with coaching other managers
- oversees manager-in-training programs
- provides coaching to ensure service standards and guest experience
- holds departmental meetings for communication
- ensures all team members have current state required training and permits
- identifies techniques to attract new guests
- manages guest comment program and food quality complaints
- utilizes guest experience management program for feedback
- facilitates adherence to new food product rollouts
- ensures team members meet serving quality and recipe adherence standards
- communicates with food vendors and holds them accountable
- ensures menu specs and department systems are utilized
- helps general manager coach on quality service cleanliness and inventory
- analyzes restaurant performance tools and troubleshoots issues
- conducts administrative manager functions
- monitors department equipment and reports repairs
- operates in compliance with health and food safety standards
- corrects health and safety issues immediately
- facilitates adherence to bar product and promotion rollouts
- communicates with beer and alcohol vendors
- ensures menu specs and bar systems are utilized
- troubleshoots problem areas based on restaurant performance data
- conducts administrative manager functions as needed
- ensures all bar equipment functions properly
- manages overall food cost within variances
- maintains proper inventory levels
- establishes sales projections
- understands P&L statements and creates action plans
- ensures bar cost tools are effectively used
- manages bar cost and labor results
- controls waste comps voids and discounts
- creates bar sales building contests
- assists with local restaurant marketing programs
- completes all assigned duties and tasks
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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