Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $27.40
Work Schedule
Flexible
On-call
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Training and development opportunities
performance bonuses
Job Description
World Wide Wings is a renowned hospitality company specializing in the restaurant industry, with a strong focus on delivering exceptional dining experiences. The company operates a chain of vibrant and energetic restaurants, known for their lively atmosphere, quality food, and comprehensive beverage selections. World Wide Wings is committed to fostering a culture of excellence in customer service, team development, and operational efficiency, continually striving to exceed guest expectations and maintain a competitive edge in the food service sector. With a professional and dynamic management team, World Wide Wings supports its staff through continuous training and development programs, promoting career growth... Show More
Job Requirements
- Highly motivated, self-directed and results driven
- Strong organizational skills
- Attention to detail
- Professional written and verbal communication skills
- Ability and desire to create a fun, exciting environment for guests and team members
- Skilled with basic mathematical computations
- Proven track record managing multiple priorities in a fast paced work environment
- Maintain confidential information and enforce company policies
- Minimum of 2 years restaurant or retail management experience
- Experience managing a restaurant with full bar preferred
- Completion of high school education or equivalent
- Valid driver's license for travel between units
- Satisfactory background check
- Ability to lift 50 pounds regularly
- Completion of Buffalo Wild Wings Management Certification
- Availability to work irregular hours including nights, weekends and holidays
- Willingness to be on call 24 hours a day and work 50 hours per week
Job Qualifications
- High school diploma or equivalent
- Minimum of 2 years restaurant or retail management experience
- Experience managing a full bar preferred
- Completion of Buffalo Wild Wings Management Certification program
- Strong organizational skills
- Effective written and verbal communication
- Ability to manage multiple priorities in fast-paced environment
- Skilled in basic mathematical computations
- Proven ability to maintain confidentiality and enforce company policies
- Motivated and self-directed with results-driven mindset
Job Duties
- Manage staffing, succession planning, recruiting, interviewing, hiring, orientation, training and ongoing development of department team members
- Maintain department training and store certification
- Develop individual action plans for direct reports
- Coordinate hiring with other departments to promote growth opportunities
- Create weekly schedules within labor budgets balancing team and business needs
- Implement incentive programs and contests to motivate team members
- Provide regular performance feedback and conduct timely appraisals
- Administer semi-annual merit increases
- Coach managers on performance management
- Oversee MIT training
- Assist General Manager with performance management of other managers
- Use company support teams and experts as needed
- Coach direct reports on service standards and guest experience
- Conduct departmental meetings
- Ensure all team members maintain current state training and permits
- Identify and implement guest attraction techniques
- Manage restaurant guest comment program and food quality complaints
- Utilize Guest Experience Management program to improve guest satisfaction
- Facilitate adherence to new food and bar product rollouts
- Ensure team adheres to quality product, recipe, and portioning standards
- Communicate with food and alcohol vendors for quality and timely delivery
- Monitor and ensure compliance with health and safety standards
- Analyze restaurant performance tools and implement action plans
- Conduct administrative functions like entering invoices and inventory
- Monitor and report equipment maintenance
- Manage food and labor costs within company standards
- Order and maintain inventory levels of food, paper, and alcohol products
- Create sales and profit projections and action plans
- Implement bar sales incentives
- Support local restaurant marketing and sales initiatives
- Perform all other assigned duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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