Job Overview
Employment Type
Full-time
Work Schedule
Flexible
On-call
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
performance bonuses
Professional development opportunities
Job Description
World Wide Wings is a renowned restaurant franchise specializing in offering an exceptional dining experience through its wide variety of wing flavors and quality food products. It operates numerous establishments dedicated to providing lively, fun, and customer-focused environments that cater to guests seeking both great taste and excellent service. With a focus on consistency and professionalism, World Wide Wings maintains rigorous standards across its locations to ensure customer satisfaction, staff development, and operational excellence. The company invites talented hospitality professionals to join its dynamic team in management roles within the restaurant.
The Department Manager at World Wide ... Show More
The Department Manager at World Wide ... Show More
Job Requirements
- Highly motivated and self-directed
- Results driven with strong attention to detail
- Ability and desire to create a fun, exciting environment for guests and team members
- Proven track record managing multiple priorities in fast paced work environments
- Ability to maintain confidentiality and enforce company policies
- Minimum two years restaurant or retail management experience
- Experience managing a full bar preferred
- High school education or equivalent
- Valid driver’s license
- Satisfactory background check
- Ability to lift 50 pounds regularly
- Completion of Buffalo Wild Wings Management Certification
- Willingness to work irregular hours, nights, weekends, holidays
- Ability to be on call 24 hours a day
- Ability to work 50 hours per week
Job Qualifications
- High school diploma or equivalent
- Minimum two years of restaurant or retail management experience
- Experience managing a restaurant with a full bar preferred
- Completion of Buffalo Wild Wings Management Certification program
- Strong organizational skills
- Professional written and verbal communication skills
- Ability to manage multiple priorities in fast-paced environment
- Skilled in basic mathematical computations
- Ability to maintain confidential information and enforce company policies
- Valid driver’s license and acceptable driving record
- Ability to lift 50 pounds regularly
Job Duties
- Directly responsible for staffing, succession planning, recruiting, interviewing, hiring, orientation, training and ongoing development of department team members
- Responsible for WCT training and maintaining department at training store certification
- Develops direct reports by creating action plans when necessary
- Coordinates with other Department Managers on hiring to ensure growth opportunities
- Creates weekly department schedules within budgeted labor guidelines
- Develops and implements incentive programs and contests for department
- Provides regular performance feedback and appraisals
- Administers semi-annual merit increase process
- Assists General Manager with coaching other managers
- Oversees MIT training during training weeks
- Assists General Manager with ongoing performance management of Bar, Hospitality and Assistant Managers
- Utilizes subject matter experts as needed
- Provides coaching to ensure execution of service standards
- Communicates effectively through departmental meetings
- Ensures team members have current state required training
- Identifies techniques to attract new guests
- Manages Guest Comment program and ensures timely handling of food quality complaints
- Utilizes GEM program for guest satisfaction feedback
- Facilitates adherence to new food product rollouts
- Ensures team meets standards for food quality, recipe adherence and portioning
- Communicates with food vendors and holds them accountable
- Ensures menu specs and department systems are utilized
- Helps General Manager coach team on quality, service and cleanliness
- Analyzes restaurant performance tools and creates action plans
- Conducts administrative functions such as entering invoices and inventory
- Monitors department equipment and reports repair needs
- Operates in accordance with Board of Health and food safety practices
- Corrects BOH and Steritech issues immediately
- Facilitates bar product and promotion rollouts
- Communicates with beer and alcohol vendors
- Ensures bar systems are utilized
- Troubleshoots problem areas using performance measurement tools
- Conducts administrative bar functions
- Monitors bar equipment function
- Manages food cost and operates department within company variance
- Manages labor results within standard SPLH targets
- Orders food and paper products
- Maintains proper inventory levels with accurate validation
- Establishes projections and understands P&L statements
- Completes other assigned duties
- Utilizes bar cost tools
- Manages beer, liquor and beverage costs
- Implements bar sales incentive contests
- Assists with local restaurant marketing programs
- Creates sales building incentive contests
- Completes other assigned tasks
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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