Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $27.40
Work Schedule
Standard Hours
Flexible
On-call
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
performance bonuses
Retirement Plan
Training and Development
Job Description
World Wide Wings is a prominent restaurant franchise known for its dynamic dining experience and exceptional food and beverage service. With a commitment to delivering quality products and an outstanding guest experience, World Wide Wings operates a network of restaurants that emphasize teamwork, quality operations, and customer satisfaction. As part of a thriving hospitality sector, World Wide Wings invests heavily in the development and training of its staff and fosters an environment where employees can grow professionally and contribute meaningfully to the restaurant's success. This emphasis on operational excellence and team member engagement has positioned World Wide Wings as a... Show More
Job Requirements
- Highly motivated and results driven
- Self-directed with strong organizational skills
- Attention to detail
- Professional written and verbal communication skills
- Ability and desire to create a fun environment for guests and team members
- Skilled with basic math
- Proven ability to manage multiple priorities in a fast-paced setting
- Maintain confidentiality and adhere to company policies
- Valid driver’s license with ability to travel between units
- Ability to lift up to 50 pounds regularly
- Successful completion of background check
- Completion of management certification program
- Willingness to work irregular hours including nights, weekends and holidays
- Ability to stand and walk continuously
- Ability to push, pull, bend, reach, and handle restaurant equipment
Job Qualifications
- High school diploma or equivalent
- Minimum of 2 years restaurant or retail management experience
- Preferred experience managing a restaurant with a full bar
- Strong organizational and communication skills
- Ability to motivate and develop a team
- Proficient with basic math computations
- Knowledge of food safety and Alcohol Service compliance
- Experience using restaurant performance management tools
- Ability to handle multiple priorities in a fast-paced environment
- Completion of Buffalo Wild Wings Management Certification program
Job Duties
- Staffing and succession planning for department team members
- Recruiting, interviewing, hiring, and orienting new team members
- Training and ongoing development of department staff
- Maintaining department staffing at or above guidelines
- Managing WCT training and maintaining department certification
- Developing and implementing incentive programs and contests
- Providing regular performance feedback and conducting appraisals
- Administering merit increase processes
- Coaching and supporting direct reports on service standards and guest experience
- Holding departmental meetings to communicate updates and successes
- Ensuring compliance with state-required training and permits
- Managing guest comment and complaint resolution
- Facilitating adherence to food and drink product rollouts
- Monitoring food quality, recipe adherence, and portioning
- Communicating with vendors to ensure quality and timely delivery
- Utilizing restaurant performance tools to identify and resolve problems
- Conducting administrative tasks such as inventory, invoicing, and end-of-day procedures
- Monitoring equipment functionality and coordinating repairs
- Operating within Board of Health and food safety regulations
- Managing food cost and labor within company guidelines
- Ordering and maintaining inventory for food, beverages, and supplies
- Creating daily and quarterly sales and labor projections
- Managing bar operations including cost control, inventory, and compliance
- Implementing bar sales incentive programs
- Assisting with local restaurant marketing and sales building contests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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