Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $27.40
Work Schedule
Flexible
On-call
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid training
Career development opportunities
Job Description
World Wide Wings is a dynamic and fast-growing restaurant chain known for its vibrant atmosphere and exceptional customer service. Specializing in delicious wings and a variety of beverages, the company has established a reputation for quality food, a fun environment, and a commitment to guest satisfaction. As a multifaceted restaurant operation, World Wide Wings combines the high energy of a sports bar with a welcoming dining experience for families and groups, making it a preferred destination for casual dining and social gatherings. Their emphasis on team member development and operational excellence has positioned them as a leader among casual dining... Show More
Job Requirements
- Completion of a high school education or equivalent
- valid driver’s license to travel between units
- satisfactory background check
- ability to lift 50 pounds regularly
- highly motivated and self-directed
- results driven
- possess excellent organizational skills
- skilled in basic mathematical computations
- proven ability to manage multiple priorities in a fast-paced environment
- maintain and enforce company policies and compliance
- availability to work irregular hours including nights, weekends, and holidays
- ability to stand and walk for long periods
- experience with restaurant or retail management preferred
- experience managing a full bar preferred
Job Qualifications
- Minimum of 2 years restaurant or retail management experience
- experience managing a restaurant with a full bar preferred
- completion of Buffalo Wild Wings Management Certification program
- ability and desire to create a fun, exciting environment for both guests and team members
- strong organizational skills
- attention to detail
- professional written and verbal communication skills
- competent with basic mathematical computations
- proven track record of successfully managing multiple priorities in a fast paced work environment
- ability to maintain confidential information
- knowledge of company policies, programs, and compliance issues
Job Duties
- Directly responsible for staffing, succession planning, recruiting, interviewing, hiring, orientation, training and ongoing development of department team members
- responsible for WCT training in the department and maintaining the department at training store certification
- develops direct reports by creating action/development plans when necessary
- coordinates with other department managers on hiring decisions to ensure growth opportunities exist for team members
- creates weekly department schedules within budgeted labor guidelines, balancing team member needs and business needs
- creates, develops and implements incentive programs and contests for department
- actively motivates team members to participate in all company promotions and incentives
- responsible for providing regular performance feedback, including timely performance appraisals and development of department
- administers semi-annual merit increase process
- assists general manager with coaching other managers on effective performance management procedures
- oversees MIT training during training weeks
- ensures WCTs are correctly scheduled to conduct the training of the department modules
- assists general manager with the on-going performance management and development of bar, hospitality and assistant managers
- utilizes World Wide Wings support teams/subject matter experts when necessary or required
- provides coaching and follow up to direct reports to ensure execution of service standards and guest experience
- communicates effectively to direct reports by holding departmental meetings on a timely basis to communicate successes, new procedures, and areas of opportunity
- ensures all department team members have current state required training and permits guest
- actively looks for and identifies techniques to attract new guests
- responsible for the restaurant's guest comment program
- ensures all food quality guest complaints are appropriately handled on a timely basis
- provides feedback and coaching to managers on methods for handling guest complaints concerning food quality
- utilizes guest experience management (GEM) program to provide feedback to team members and makes the adjustments necessary to ensure overall guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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