Job Overview
Employment Type
Full-time
Work Schedule
Flexible
On-call
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Career development opportunities
performance bonuses
flexible scheduling
Job Description
World Wide Wings is a well-established restaurant franchise known for offering a vibrant dining experience centered around flavorful wings and exceptional customer service. As a franchise that has earned recognition within the foodservice industry, World Wide Wings prides itself on maintaining high standards of food quality, hospitality, and operational excellence. The company operates multiple locations, each staffed with a dedicated team committed to providing a fun, exciting environment for both guests and Team Members. Employment at World Wide Wings is typically full-time, with opportunities for career growth within the restaurant industry. While specific salary details may vary by location, the... Show More
Job Requirements
- Highly motivated, self-directed and results driven
- Strong organizational skills and attention to detail
- Professional written and verbal communication skills
- Ability and desire to create a fun, exciting environment for guests and team members
- Skilled with basic mathematical computations
- Proven track record of successfully managing multiple priorities in a fast paced work environment
- Maintain confidential information, adhere to and enforce company policies, programs, and compliance issues
- Minimum 2 years restaurant or retail management experience
- Experience managing a restaurant with a full bar is preferred
- Completion of high school education or equivalent
- Valid driver’s license to travel between units
- Satisfactory background check
- Ability to lift 50 pounds regularly
- Completion of Buffalo Wild Wings Management Certification program
- Ability to work irregular hours, nights, weekends and holidays
Job Qualifications
- Completion of high school education or equivalent
- Minimum of 2 years restaurant or retail management experience
- Experience managing a restaurant with a full bar preferred
- Completion of Buffalo Wild Wings Management Certification program
- Strong organizational skills
- Professional written and verbal communication skills
- Ability to manage multiple priorities in a fast paced environment
- Proven ability to motivate and develop team members
- Familiarity with food safety and quality standards
- Ability to analyze P&L statements and create action plans
- Valid driver’s license and reliable transportation
Job Duties
- Directly responsible for staffing, succession planning, recruiting, interviewing, hiring, orientation, training and ongoing development of Department Team Members
- Responsible for WCT training in the department and maintaining the department at training store certification
- Develops direct reports by creating action/development plans when necessary
- Coordinates with other Department Managers on hiring decisions to ensure growth opportunities exist for Team Members
- Creates weekly department schedules within budgeted labor guidelines, balancing team member needs and business needs
- Creates, develops and implements incentive programs and contests for department
- Actively motivates Team Members to participate in all company promotions and incentives
- Responsible for providing regular performance feedback, including timely performance appraisals and development of department
- Administers semi-annual merit increase process
- Assists General Manager with coaching other managers on effective performance management procedures
- Oversees MIT training during training weeks
- Assists General Manager with on-going performance management and development of Bar, Hospitality and Assistant Managers
- Utilizes World Wide Wings support teams/subject matter experts when necessary
- Provides coaching and follow up to direct reports to ensure execution of service standards and guest experience
- Communicates effectively to direct reports by holding departmental meetings on a timely basis to communicate successes, new procedures, and areas of opportunity
- Ensures all department Team Members have current state required training and permits
- Actively looks for and identifies techniques to attract new guests
- Responsible for the restaurant's Guest Comment program
- Ensures all food quality guest complaints are appropriately handled on a timely basis
- Provides feedback and coaching to managers on methods for handling guest complaints concerning food quality
- Utilizes Guest Experience Management (GEM) program to provide feedback to Team Members and makes adjustments to ensure overall guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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