Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $27.40
Work Schedule
On-call
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
performance bonuses
Employee Discounts
Career development opportunities
Job Description
World Wide Wings is a dynamic and expanding restaurant chain specializing in offering a vibrant dining experience centered around flavorful wings and a welcoming atmosphere. Known for its commitment to quality, excellent service, and creating a fun and engaging environment for guests and team members alike, World Wide Wings is a popular destination for casual dining across various locations. The company prides itself on a strong operational foundation, supporting its departments with dedicated management, and fostering team development to ensure an outstanding guest experience.
The position of Department Manager at World Wide Wings plays a critical leadership role within th... Show More
The position of Department Manager at World Wide Wings plays a critical leadership role within th... Show More
Job Requirements
- Highly motivated self-directed results driven
- strong organizational skills
- attention to detail
- professional written and verbal communication skills
- ability and desire to create a fun exciting environment
- skilled with basic mathematical computations
- proven track record managing multiple priorities in fast paced setting
- maintain confidential information enforce company policies programs and compliance
- minimum 2 years restaurant or retail management experience
- experience managing a full bar preferred
- completion of high school education or equivalent
- valid driver’s license for travel
- satisfactory background check
- ability to lift 50 pounds regularly
- completion of Buffalo Wild Wings Management Certification program
- flexibility to perform changing duties as required
Job Qualifications
- High school diploma or equivalent
- minimum 2 years restaurant or retail management experience
- experience managing a full bar preferred
- strong organizational skills
- excellent written and verbal communication skills
- ability to manage multiple priorities in a fast-paced environment
- skilled in basic math computations
- ability to maintain confidentiality and enforce company policies
- completion of Buffalo Wild Wings Management Certification program
Job Duties
- Directly responsible for staffing recruitment orientation and training
- maintaining department team at or above staffing guidelines
- managing WCT training and keeping department training certified
- developing action plans for direct reports
- coordinating hiring decisions with other departments
- creating weekly department schedules within labor budgets
- developing incentive programs and contests
- providing regular performance feedback and conducting appraisals
- administering semi-annual merit increases
- assisting General Manager with coaching managers
- overseeing MIT training weeks
- supporting performance management of Bar Hospitality and Assistant Managers
- utilizing company support teams and subject matter experts
- ensuring execution of service standards and guest experience
- holding departmental meetings to communicate updates and opportunities
- ensuring all team members have current state training and permits
- identifying techniques to attract new guests
- managing Guest Comment program and handling food quality complaints
- using Guest Experience Management program to enhance satisfaction
- facilitating adherence to food product rollouts
- ensuring staff meet quality recipe and portioning standards
- managing vendor relationships and food delivery timelines
- ensuring menu specifications and systems adherence
- coaching managers and team on quality service cleanliness and inventory standards
- analyzing restaurant performance metrics and trouble-shooting issues
- conducting administrative manager functions including invoicing inventory and end of day tasks
- monitoring and reporting equipment repair needs
- enforcing Board of Health and food safety practices
- correcting food safety and Steritech issues immediately
- facilitating bar product and promotion rollouts
- managing bar inventory and cost controls
- creating bar sales incentive contests
- assisting in local restaurant marketing initiatives
- completing all assigned duties and tasks
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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