Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $27.40
Work Schedule
Rotating Shifts
On-call
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Employee assistance program
Career development opportunities
Job Description
World Wide Wings is a vibrant franchise that operates under the well-known Buffalo Wild Wings brand, specializing in providing guests with a dynamic casual dining experience centered around wings and sports entertainment. As a franchise of a globally recognized restaurant chain, World Wide Wings prides itself on delivering high-quality food, excellent customer service, and a fun, engaging atmosphere where guests can enjoy sports, great food, and quality drinks. The franchise is committed to maintaining operational excellence, ensuring safety, and fostering a positive work culture that promotes growth and development for its team members. With multiple locations and a growing footprint,... Show More
Job Requirements
- Highly motivated, self-directed and results driven
- Strong organizational skills
- Attention to detail
- Professional written and verbal communication skills
- Ability and desire to create a fun, exciting environment for guests and Team Members
- Skilled with basic math computations
- Proven track record managing multiple priorities in a fast-paced work environment
- Maintain confidential information and enforce company policies
- Minimum 2 years restaurant or retail management experience
- Experience managing a restaurant with a full bar preferred
- High school education or equivalent
- Valid driver’s license
- Satisfactory background check
- Ability to lift 50 pounds regularly
- Completion of Buffalo Wild Wings Management Certification program
- Willingness to work irregular hours including nights, weekends and holidays
Job Qualifications
- Minimum of 2 years restaurant or retail management experience
- Experience managing a restaurant with a full bar preferred
- High school diploma or equivalent
- Completion of Buffalo Wild Wings Management Certification program
- Strong organizational skills
- Professional written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Skilled with basic mathematical computations
- Ability to maintain confidentiality and enforce company policies
- Valid driver’s license
- Ability to lift 50 pounds regularly
Job Duties
- Staffing, succession planning, recruiting, interviewing, hiring, orientation, training and ongoing development of Department Team Members
- Maintaining department training store certification
- Developing direct reports by creating action/development plans
- Coordinating with other Department Managers on hiring decisions
- Creating weekly department schedules within budgeted labor guidelines
- Developing and implementing incentive programs and contests for department
- Providing regular performance feedback and performance appraisals
- Administering semi-annual merit increase process
- Assisting General Manager with coaching other managers
- Overseeing MIT training and scheduling
- Assisting GM with performance management of Bar, Hospitality and Assistant Managers
- Utilizing support teams and subject matter experts
- Coaching direct reports on service standards and guest experience
- Holding departmental meetings to communicate updates
- Ensuring all Team Members have current required training and permits
- Identifying techniques to attract new guests
- Managing the restaurant's Guest Comment program and handling food quality complaints
- Utilizing Guest Experience Management program
- Facilitating adherence to food product and bar product rollouts
- Managing food and beverage vendor communications
- Ensuring recipe and system adherence in kitchen and bar departments
- Monitoring equipment and coordinating repairs
- Ensuring compliance with Board of Health and food safety practices
- Operating administrative functions such as invoicing and inventory
- Managing food cost, labor results, and inventory accuracy
- Creating sales and profit projections
- Troubleshooting performance issues and creating action plans
- Developing and implementing bar sales incentive contests
- Assisting with local restaurant marketing programs
- Completing all assigned duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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