Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $27.40
Work Schedule
Flexible
On-call
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
performance bonuses
Career development opportunities
Job Description
World Wide Wings is a leading franchise in the casual dining and sports bar industry, renowned for its vibrant atmosphere, award-winning wings, and exceptional service. The company operates a network of restaurants that focus on providing a fun and engaging experience for guests while maintaining high standards of food quality and hospitality. With a commitment to teamwork, operational excellence, and guest satisfaction, World Wide Wings has established itself as a popular destination for sports fans and food enthusiasts alike.
The company is currently seeking dedicated Department Managers to oversee key functional areas within the restaurant. These roles are categoriz... Show More
The company is currently seeking dedicated Department Managers to oversee key functional areas within the restaurant. These roles are categoriz... Show More
Job Requirements
- Completion of high school education or equivalent
- valid driver's license
- satisfactory background check
- ability to lift 50 pounds regularly
- highly motivated, self-directed and results driven
- strong attention to detail
- maintain confidential information and enforce company policies
- availability to work irregular hours including nights, weekends and holidays
- ability to work in fast paced environment
- physical ability to perform standing, walking, lifting, carrying, pushing, pulling, reaching, handling, and other described physical demands
- willingness to complete all assigned duties and tasks
- flexibility to adapt to changing job requirements
- willingness to be on-call 24 hours a day and work 50 hours per week
Job Qualifications
- Minimum of 2 years restaurant or retail management experience
- experience managing a restaurant with a full bar is preferred
- completion of Buffalo Wild Wings Management Certification program
- strong organizational skills
- professional written and verbal communication skills
- ability to create a fun and exciting environment for guests and team members
- skilled with basic mathematical computations
- proven track record of managing multiple priorities in a fast paced work environment
Job Duties
- Directly responsible for staffing, succession planning, recruiting, interviewing, hiring, orientation, training and ongoing development of department team members
- responsible for WCT training in the department and maintaining the department at training store certification
- develops direct reports by creating action/development plans when necessary
- coordinates with other department managers on hiring decisions to ensure growth opportunities exist for team members
- creates weekly department schedules within budgeted labor guidelines, balancing team member needs and business needs
- creates, develops and implements incentive programs and contests for department and actively motivates team members to participate
- responsible for providing regular performance feedback including timely performance appraisals and development of department
- administers semi-annual merit increase process
- assists general manager with coaching other managers on effective performance management procedures
- oversees MIT training during training weeks and ensures WCTs are correctly scheduled to conduct training of department modules
- assists general manager with ongoing performance management and development of bar, hospitality and assistant managers
- utilizes World Wide Wings support teams or subject matter experts when necessary
- provides coaching and follow-up to direct reports to ensure execution of service standards and guest experience
- communicates effectively to direct reports by holding departmental meetings on a timely basis to communicate successes, new procedures, and areas of opportunity
- ensures all department team members have current state required training and permits
- actively looks for and identifies techniques to attract new guests
- responsible for the restaurant's guest comment program and ensures all food quality guest complaints are appropriately handled on a timely basis providing feedback and coaching on handling methods
- utilizes Guest Experience Management (GEM) program to provide feedback and makes adjustments to ensure overall guest satisfaction
- facilitates and ensures adherence to new food product rollouts
- ensures all team members meet or exceed standards for serving quality products, recipe adherence and portioning
- communicates with food and alcohol vendors and holds them accountable for delivering high quality products on time to specifications
- ensures menu specs, wall charts and department systems are utilized and adhered to
- understands and analyzes restaurant performance measurement tools and troubleshoots problem areas creating and implementing action plans
- conducts administrative manager functions including entering invoices, inventory and end of day procedures
- monitors department equipment and reports repair needs following up to ensure timely completion
- operates department consistent with Board of Health and food safety practices
- corrects BOH and Steritech issues immediately
- responsible for food cost and labor results operating within company defined variances
- orders all food, paper products and maintains proper inventory levels
- establishes daily, weekly, monthly and quarterly projections
- creates action plans for problem areas based on P&L statement
- ensures bar cost tools are effectively utilized
- responsible for overall beer, liquor and beverage costs and labor
- aggressively manages waste, comps, voids and discounts especially in bar department
- assists general manager with execution of local restaurant marketing program
- completes all other assigned duties or tasks
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: