Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $27.40
Work Schedule
Flexible
On-call
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
Career development opportunities
Job Description
World Wide Wings is a renowned restaurant group dedicated to delivering exceptional dining experiences through its various departments including Heart of House, Bar, and Hospitality. With a strong commitment to quality, customer satisfaction, and team development, World Wide Wings has established itself as a leader in the hospitality industry. The company focuses on maintaining high standards in food quality, safe operations, and professional service. With a fast-paced environment, it emphasizes teamwork, motivation, and continuous improvement to ensure both employees and guests enjoy a positive atmosphere and memorable visits.
The Department Manager role at World Wide Wings is integral t... Show More
The Department Manager role at World Wide Wings is integral t... Show More
Job Requirements
- Highly motivated and self-directed
- Strong organizational skills
- Attention to detail
- Professional written and verbal communication skills
- Ability and desire to create a fun and exciting environment
- Skilled with basic mathematical computations
- Proven ability to manage multiple priorities in a fast-paced work environment
- Maintain confidentiality and adhere to company policies and compliance
- Minimum 2 years restaurant or retail management experience
- Experience managing full bar preferred
- High school education or equivalent
- Valid driver's license
- Satisfactory background check
- Ability to lift 50 pounds regularly
- Completion of Buffalo Wild Wings Management Certification program
- Willingness to perform a variety of duties as assigned
- Flexibility to work irregular hours including nights, weekends and holidays
Job Qualifications
- High school education or equivalent
- Minimum of 2 years restaurant or retail management experience
- Experience managing a restaurant with a full bar preferred
- Completion of Buffalo Wild Wings Management Certification program
- Strong organizational skills
- Professional written and verbal communication
- Ability to manage multiple priorities in a fast-paced environment
- Skilled with basic mathematical computations
- Ability to create a fun and exciting environment
- Ability to maintain confidential information and enforce company policies
Job Duties
- Staffing, succession planning, recruiting, interviewing, hiring, orientation, training and ongoing development of Department Team Members
- Responsible for WCT training and maintaining department store certification
- Develops direct reports by creating action and development plans
- Coordinates with other Department Managers on hiring decisions
- Creates weekly department schedules within budgeted labor guidelines
- Develops and implements incentive programs and contests
- Provides regular performance feedback and administers merit increase process
- Coaches other managers on performance management
- Oversees MIT training
- Assists General Manager with performance management of managers
- Utilizes World Wide Wings support teams when necessary
- Provides coaching to ensure service standards
- Holds departmental meetings to communicate successes and opportunities
- Ensures all Team Members have current state required training and permits
- Identifies techniques to attract new guests
- Manages Guest Comment program and handles food quality complaints
- Utilizes Guest Experience Management program to ensure guest satisfaction
- Facilitates adherence to new food product rollouts
- Ensures Team Members meet standards for product quality
- Communicates with food vendors for quality and timely delivery
- Ensures adherence to menu specs and departmental systems
- Helps General Manager coach staff on quality, service, cleanliness and inventory
- Analyzes restaurant performance tools and implements action plans
- Conducts administrative manager functions
- Monitors department equipment and reports repair needs
- Ensures compliance with health and food safety standards
- Facilitates and oversees bar product and promotion rollouts
- Manages bar inventory and costs
- Monitors bar equipment functionality
- Understands sales and profit goals and troubleshoots issues
- Aggressively manages waste, comps, voids and discounts
- Creates bar sales incentive contests
- Assists with execution of Local Restaurant Marketing program
- Completes assigned duties and tasks
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: