Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $27.40
Work Schedule
Standard Hours
On-call
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Career development opportunities
Job Description
World Wide Wings is a dynamic and customer-focused restaurant brand dedicated to providing an exceptional dining experience. With a strong emphasis on quality food, excellent customer service, and a fun atmosphere, World Wide Wings has established itself as a popular destination for guests seeking delicious food and a welcoming environment. The company operates multiple restaurant locations that serve a variety of menu items, including wings, bar beverages, and full dining room service. As part of its commitment to operational excellence, World Wide Wings seeks experienced and motivated managers to lead various departments within the restaurant. These include Heart of House,... Show More
Job Requirements
- Must be highly motivated, self-directed, and results driven
- Strong organizational skills, attention to detail, and professional communication
- Ability and desire to create a fun, exciting environment for guests and team members
- Skilled with basic mathematical computations
- Proven ability to manage multiple priorities in a fast-paced work environment
- Maintain confidential information and enforce company policies
- Minimum 2 years restaurant or retail management experience
- Preferred experience managing a restaurant with a full bar
- Completion of high school or equivalent
- Valid driver’s license
- Satisfactory background check
- Ability to lift 50 pounds regularly
- Completion of Buffalo Wild Wings Management Certification program
- Willingness to work irregular hours including nights, weekends, and holidays
- Ability to be on-call 24 hours a day and work up to 50 hours a week
Job Qualifications
- Minimum high school education or equivalent
- Completion of Buffalo Wild Wings Management Certification program
- Minimum of 2 years restaurant or retail management experience
- Experience managing a restaurant with a full bar preferred
- Strong organizational skills
- Professional written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Skilled in basic mathematical computations
- Ability to maintain confidential information and enforce company policies
- Valid driver’s license
- Ability to lift 50 pounds regularly
- Results-driven and self-motivated
- Desire to create a fun, exciting environment for guests and team members
Job Duties
- Manage staffing, succession planning, recruiting, interviewing, hiring, orientation, training, and ongoing development of department team members
- Maintain department training certification and conduct WCT training
- Develop direct reports with action/development plans
- Coordinate hiring with other department managers to promote growth opportunities
- Create weekly department schedules within budgeted labor guidelines
- Develop and implement incentive programs and contests for the department
- Provide regular performance feedback, including performance appraisals
- Administer semi-annual merit increase process
- Assist General Manager with coaching and managing other managers
- Oversee MIT training and ensure proper scheduling of training modules
- Utilize company support teams and subject matter experts as needed
- Coach and follow up with direct reports to ensure execution of service standards and guest experience
- Hold departmental meetings to communicate successes, procedures, and areas for improvement
- Ensure department team members have current state required training and permits
- Identify techniques to attract new guests
- Manage the restaurant's Guest Comment program and handle food quality guest complaints
- Utilize Guest Experience Management (GEM) program for feedback and adjustments
- Facilitate and ensure adherence to new food product rollouts
- Ensure team members meet quality, recipe, and portioning standards
- Communicate with food vendors and hold them accountable
- Monitor adherence to menu specs, wall charts, and department systems
- Analyze restaurant performance tools (GEM, QSCs, audits, P&L) and create action plans
- Conduct administrative manager functions including inventory and end-of-day procedures
- Monitor and report equipment repair needs and follow up
- Operate department consistent with Board of Health and food safety practices
- Correct BOH and Steritech issues immediately
- Facilitate new bar product/promotions
- Communicate with beer and alcohol vendors and hold them accountable
- Ensure bar systems and specs are used and adhered to
- Manage bar department costs, inventory, and labor results
- Order all food, paper, and beverage products
- Maintain proper inventory and accurate inventories
- Establish sales projections
- Create and implement sales building incentives
- Assist General Manager with Local Restaurant Marketing program
- Complete all assigned duties or tasks
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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