Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
On-call
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
World Wide Wings is a renowned restaurant franchise specializing in offering a dynamic dining experience with a focus on flavorful wings and a vibrant atmosphere. As a company that prioritizes excellence in food quality, customer service, and team management, World Wide Wings has established itself as a leading name in the casual dining and sports bar sector. With numerous locations and a commitment to maintaining high standards across all units, the company seeks motivated and skilled individuals to join their management team and uphold their reputation for exceptional guest satisfaction and operational efficiency. This position is integral in ensuring the... Show More
Job Requirements
- Candidates must be highly motivated, self-directed, and results driven with strong organizational skills, attention to detail and professional written and verbal communication skills
- possess ability and desire to create a fun, exciting environment for both guests and Team Members alike
- skilled with basic mathematical computations
- proven track record of successfully managing multiple priorities in a fast paced work environment
- maintain confidential information, adhere to and enforce company policies, programs, and compliance issues
- qualified candidates bring a minimum of 2 years restaurant or retail management experience, and experience managing a restaurant with a full bar is preferred
- this role requires the completion of a high school education or equivalent, a valid driver’s license to travel between units, a satisfactory background check, and the ability to lift 50 pounds regularly
- completion of Buffalo Wild Wings Management Certification program
- the duties of this position may change from time to time
- World Wide Wings reserves the right to add or delete duties and responsibilities at the discretion of World Wide Wings, its managers or Franchisor
- this job description is intended to describe the general level of work being performed
- it is not intended to be all-inclusive
Job Qualifications
- Minimum of high school diploma or equivalent
- completion of Buffalo Wild Wings Management Certification program
- minimum of 2 years restaurant or retail management experience
- experience managing a restaurant with a full bar preferred
- strong organizational skills
- professional written and verbal communication skills
- proven track record of successfully managing multiple priorities in a fast paced work environment
- skilled with basic mathematical computations
- ability and desire to create a fun, exciting environment for guests and Team Members
- ability to maintain confidential information and enforce company policies
- valid driver’s license for travel between units
- satisfactory background check
- ability to lift 50 pounds regularly
Job Duties
- Directly responsible for the staffing, succession planning, recruiting, interviewing, hiring, orientation, training and ongoing development of Department Team Members and does so to maintain a department team at or above staffing guidelines determined at each Period Business Review
- responsible for WCT training in the department and maintaining the department at training store certification
- develops direct reports by creating action/development plans when necessary
- coordinates with other Department Managers on hiring decisions to ensure growth opportunities exist for Team Members
- creates weekly department schedules within budgeted labor guidelines, balancing team member needs and business needs
- creates, develops and implements incentive programs and contests for department
- actively motivates Team Members to participate in all company promotions and incentives
- responsible for providing regular performance feedback, including timely performance appraisals and development of department
- administers semi-annual merit increase process
- assists General Manager with coaching other managers on effective performance management procedures
- oversees MIT training during training weeks
- ensures WCTs are correctly scheduled to conduct the training of the department modules
- assists General Manager with the on-going performance management and development of Bar, Hospitality and Assistant Managers
- utilizes World Wide Wings support teams/subject matter experts when necessary or required
- provides coaching and follow up to direct reports to ensure execution of service standards and guest experience
- communicates effectively to direct reports by holding departmental meetings on a timely basis to communicate successes, new procedures, and areas of opportunity
- ensures all department Team Members have current state required training and permits Guest
- actively looks for and identifies techniques to attract new guests
- responsible for the restaurant's Guest Comment program
- ensures all food quality guest complaints are appropriately handled on a timely basis
- provides feedback and coaching to managers on methods for handling guest complaints concerning food quality
- utilizes Guest Experience Management (GEM) program to provide feedback to Team Members and makes the adjustments necessary to ensure overall guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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