Job Overview
Employment Type
Full-time
Work Schedule
Flexible
On-call
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
Career Development
Job Description
World Wide Wings is a leading restaurant brand specializing in an exciting and diverse menu that appeals to a broad audience, famous for its chicken wings, casual dining atmosphere, and a commitment to exceptional guest experiences. The company combines a vibrant, fast-paced restaurant environment with a focus on quality food, excellent service, and operational excellence. It prides itself on maintaining strong customer loyalty through consistent product quality, friendly hospitality, and a fun environment that attracts both guests and team members alike. As an established player in the restaurant industry, World Wide Wings operates multiple locations and continually strives to uphold... Show More
Job Requirements
- Highly motivated, self-directed, and results driven
- Strong organizational skills
- Attention to detail
- Professional written and verbal communication skills
- Ability and desire to create a fun, exciting environment for guests and Team Members
- Skilled with basic mathematical computations
- Proven record of managing multiple priorities in fast paced work environment
- Maintain confidential information
- Adhere to and enforce company policies, programs, and compliance issues
- Minimum 2 years restaurant or retail management experience
- Experience managing a restaurant with a full bar is preferred
- High school education or equivalent
- Valid driver's license to travel between units
- Satisfactory background check
- Ability to lift 50 pounds regularly
- Completion of Buffalo Wild Wings Management Certification program
- Willingness to accept changes in duties and responsibilities as assigned by World Wide Wings management
Job Qualifications
- Minimum of 2 years restaurant or retail management experience
- Experience managing a restaurant with a full bar is preferred
- Completion of Buffalo Wild Wings Management Certification program
- Strong organizational skills
- Professional written and verbal communication skills
- Ability to analyze and utilize restaurant performance tools such as GEM, QSCs, audits, and P&L
- Proven ability to manage multiple priorities in a fast paced work environment
- Skilled with basic mathematical computations
- Ability to coach and develop team members
- Experience in creating incentive programs and motivating team members
- Knowledge of food safety practices and compliance
- Ability to handle guest complaints professionally
- Valid driver's license for traveling between units
- High school diploma or equivalent
Job Duties
- Directly responsible for staffing, succession planning, recruiting, interviewing, hiring, orientation, training and ongoing development of Department Team Members
- Responsible for WCT training in the department and maintaining the department at training store certification
- Develops direct reports by creating action/development plans when necessary
- Coordinates with other Department Managers on hiring decisions to ensure growth opportunities exist for Team Members
- Creates weekly department schedules within budgeted labor guidelines, balancing team member needs and business needs
- Creates, develops and implements incentive programs and contests for department
- Actively motivates Team Members to participate in all company promotions and incentives
- Responsible for providing regular performance feedback, including timely performance appraisals and development of department
- Administers semi-annual merit increase process
- Assists General Manager with coaching other managers on effective performance management procedures
- Oversees MIT training during training weeks
- Ensures WCTs are correctly scheduled to conduct the training of the department modules
- Assists General Manager with the on-going performance management and development of Bar, Hospitality and Assistant Managers
- Utilizes World Wide Wings support teams/subject matter experts when necessary or required
- Provides coaching and follow up to direct reports to ensure execution of service standards and guest experience
- Communicates effectively to direct reports by holding departmental meetings on a timely basis
- Ensures all department Team Members have current state required training and permits
- Actively looks for and identifies techniques to attract new guests
- Responsible for the restaurant's Guest Comment program
- Ensures all food quality guest complaints are appropriately handled on a timely basis
- Provides feedback and coaching to managers on methods for handling guest complaints concerning food quality
- Utilizes Guest Experience Management (GEM) program to provide feedback to Team Members and makes adjustments necessary to ensure overall guest satisfaction
- Facilitates and ensures adherence to new food product rollouts
- Responsible for ensuring all Team Members meet or exceed standards for serving quality products, recipe adherence and portioning
- Communicates with all food vendors and holds food vendors accountable for delivering the highest quality product on time
- Ensures menu specs, wall charts, and department specific systems are utilized and adhered to
- Communicates areas of opportunity to the department and management team
- Helps general manager teach, coach and direct managers and Team Members on quality, service and cleanliness standards and proper inventory levels
- Understands and analyzes restaurant performance measurement tools (GEM, QSCs, audits, P&L) and trouble-shoots problem areas
- Creates and implements action plans and follows up to ensure completion
- Conducts administrative manager functions including entering invoices, inventory, and end of day procedures
- Monitors all department equipment and reports repair needs ensuring timely completion
- Operates the department in accordance with Board of Health and food safety standards
- Corrects BOH and Steritech issues immediately
- Facilitates and ensures adherence to new bar product/promotion rollouts
- Communicates with all beer and alcohol vendors holding them accountable for high quality and timely delivery
- Ensures menu specs and Bar systems (alcohol incident log, bar line check, prep lists) are utilized and adhered to
- Understands and analyzes performance measurement tools and implements action plans
- Conducts administrative manager functions as needed
- Ensures monitoring and functionality of all bar equipment
- Responsible for overall food cost, operating department within company defined variance
- Responsible for overall HOH labor results within company SPLH targets
- Orders all food and paper products and maintains proper inventory levels
- Establishes daily, weekly, monthly and quarterly projections
- Understands P&L statement and creates action plans for problem areas
- Ensures Bar cost tools are effectively utilized
- Responsible for overall beer, liquor and beverage costs and bar labor results
- Maintains proper inventory levels on all alcohol products
- Understands sales and profit goals, troubleshoots problem departments
- Aggressively manages waste, comps, voids and discounts, especially in Bar Department
- Creates and implements bar sales incentives
- Assists General Manager with execution of Local Restaurant Marketing program
- Creates and implements sales incentives and contests
- Completes all other assigned duties or tasks
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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