Job Overview
Employment Type
Full-time
Work Schedule
Flexible
On-call
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development opportunities
flexible scheduling
Job Description
World Wide Wings is a dynamic and respected franchise specializing in delivering an exceptional dining experience through its restaurant operations focused on wings and related menu items. As a well-established company in the food service industry, World Wide Wings prides itself on creating a welcoming environment for guests and a stimulating workplace for its team members. The company values leadership, quality service, and operational excellence, which is reflected across all levels of management. The organizational structure supports various management roles including Heart of House Manager, Bar Department Manager, and Hospitality Manager, each playing a critical role in the success of... Show More
Job Requirements
- Highly motivated and self-directed
- Results driven with strong organizational skills and attention to detail
- Professional written and verbal communication skills
- Ability to create fun and exciting environment for guests and team members
- Skilled with basic mathematical computations
- Proven ability to manage multiple priorities in fast-paced environment
- Ability to maintain confidential information and enforce policies
- Minimum two years restaurant or retail management experience
- Experience managing a full bar preferred
- High school education or equivalent required
- Valid driver's license for travel
- Satisfactory background check
- Ability to lift 50 pounds regularly
- Completion of Buffalo Wild Wings Management Certification
- Flexibility to work irregular hours, nights, weekends, and holidays
- Ability to be on-call 24 hours and work 50 hours per week
Job Qualifications
- High school diploma or equivalent
- Minimum of two years restaurant or retail management experience
- Experience managing a restaurant with a full bar preferred
- Strong organizational skills
- Ability to handle multiple priorities in a fast-paced environment
- Effective written and verbal communication skills
- Completion of Buffalo Wild Wings Management Certification program
- Ability to create a fun and exciting environment for guests and team members
- Skilled in basic mathematical computations
- Proven track record of performance management
- Knowledge of restaurant operational tools and metrics
Job Duties
- Staffing and succession planning for department team members
- Recruiting, interviewing, hiring, orientation, and training department team members
- Maintaining department staffing at or above guidelines
- Conducting WCT training and ensuring training store certification
- Developing direct reports with action and development plans
- Coordinating hiring decisions with other departments
- Creating weekly department schedules within labor budgets
- Implementing incentive programs and contests
- Providing regular performance feedback and performance appraisals
- Administering semi-annual merit increases
- Assisting General Manager with coaching managers
- Overseeing MIT training during training weeks
- Providing performance management and development of Bar, Hospitality, and Assistant Managers
- Utilizing support teams and subject matter experts
- Coaching and following up to ensure service standards and guest experience
- Holding timely departmental meetings and communication
- Ensuring team members have required training and permits
- Identifying techniques to attract new guests
- Managing guest comment program and handling food quality complaints
- Using GEM program to provide feedback and ensure guest satisfaction
- Facilitating adherence to new food product rollouts
- Ensuring team meets standards for product quality, recipe adherence, and portioning
- Communicating with food and alcohol vendors for quality and delivery
- Ensuring menu specifications and department systems adherence
- Teaching and coaching on quality, service, cleanliness, and inventory
- Analyzing performance metrics, creating action plans, and following up
- Conducting administrative functions like invoices and inventory
- Monitoring department equipment and reporting repairs
- Operating within Board of Health and food safety standards
- Correcting BOH and Steritech issues immediately
- Facilitating adherence to new bar product rollouts and promotions
- Managing bar cost tools and liquor inventory
- Troubleshooting sales and profit goals
- Managing waste, comps, voids, and discounts
- Creating bar sales incentives contests
- Assisting with local restaurant marketing and sales incentives
- Completing assigned duties and tasks
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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