Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $27.40
Work Schedule
On-call
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
employee discount
performance bonuses
Training and Development
Job Description
World Wide Wings is a reputable and dynamic restaurant company specializing in providing an exceptional dining experience with a focus on quality food and outstanding customer service. Operating in a fast-paced environment where excellence is the standard, World Wide Wings is committed to delivering top-notch hospitality that keeps guests coming back. With a strong emphasis on team development, food quality, and operational efficiency, the company supports its staff through certified training programs and performance management while maintaining compliance with health and safety standards.
The Department Manager vacancy at World Wide Wings is a vital leadership role designed to oversee specifi... Show More
The Department Manager vacancy at World Wide Wings is a vital leadership role designed to oversee specifi... Show More
Job Requirements
- Highly motivated and self-directed
- Results driven
- Strong organizational skills
- Attention to detail
- Professional communication skills
- Ability and desire to create a fun and exciting environment
- Skilled with basic math
- Proven track record managing multiple priorities
- Maintain confidential information
- Adhere to and enforce company policies and compliance issues
- Minimum 2 years restaurant or retail management experience
- Experience managing full bar preferred
- High school education or equivalent
- Valid driver’s license
- Satisfactory background check
- Ability to lift 50 pounds regularly
- Completion of Buffalo Wild Wings Management Certification program
Job Qualifications
- High school education or equivalent
- Minimum 2 years of restaurant or retail management experience
- Experience managing a restaurant with a full bar preferred
- Completion of Buffalo Wild Wings Management Certification program
- Strong organizational skills
- Professional written and verbal communication skills
- Ability to create an exciting environment for guests and team members
- Skilled with basic mathematical computations
- Proven track record managing multiple priorities in a fast paced environment
- Ability to maintain confidential information and enforce company policies
Job Duties
- Directly responsible for staffing, succession planning, recruiting, interviewing, hiring, orientation, training and ongoing development of Department Team Members
- Responsible for WCT training in the department and maintaining department training store certification
- Develops direct reports by creating action/development plans when necessary
- Coordinates with other Department Managers on hiring decisions
- Creates weekly department schedules within budgeted labor guidelines
- Creates, develops and implements incentive programs and contests for department
- Provides regular performance feedback including timely appraisals
- Administers semi-annual merit increase process
- Assists General Manager with coaching other managers
- Oversees MIT training during training weeks
- Utilizes support teams when necessary
- Provides coaching and follow up to direct reports
- Communicates effectively by holding departmental meetings
- Ensures all Team Members have current state required training and permits
- Actively identifies techniques to attract new guests
- Responsible for restaurant's Guest Comment program and food quality complaint handling
- Utilizes Guest Experience Management program
- Facilitates adherence to new food product rollouts
- Ensures all Team Members meet or exceed quality standards
- Communicates with food vendors and holds them accountable
- Ensures menu specs, recipes, and systems are adhered to
- Helps teach and coach on quality, service, and cleanliness standards
- Analyzes restaurant performance tools and creates action plans
- Conducts administrative manager functions
- Monitors department equipment and reports repair needs
- Operates department following health and food safety practices
- Corrects BOH and Steritech issues immediately
- Facilitates bar product/promotion rollouts
- Communicates with beverage vendors and holds them accountable
- Ensures bar systems adherence
- Troubleshoots problems using performance tools and creates action plans
- Conducts administrative manager functions for bar
- Ensures bar equipment functions properly
- Responsible for overall food cost and labor results
- Orders food and paper products
- Maintains proper inventory and validates inventories
- Establishes projections
- Creates action plans on problem areas
- Ensures bar cost tools utilization
- Manages alcohol costs and bar labor results
- Manages waste, comps, voids and discounts
- Creates and implements sales building incentives
- Assists General Manager with local marketing program
- Completes all other assigned duties or tasks
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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