Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid holidays
401k plan
Life insurance
short-term disability insurance
long-term disability insurance
Job Description
DH Pace Company is a well-established distribution, construction, and service organization specializing in door and door-related products as well as commercial security products. With over 95 years of industry experience, this privately-owned company operates more than 50 offices across 24 states in the U.S. In 2024, the company reported sales exceeding $1 billion, demonstrating its strong market presence and commitment to quality service. DH Pace is dedicated to enhancing the communities it serves by improving the safety, convenience, and aesthetics of buildings where people live, work, and play. The company is anchored by its core values known as R.I.S.E.—Respect, Integrity,... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in scheduling or dispatching preferred
- Strong organizational and multitasking abilities
- Excellent verbal and written communication skills
- Ability to work in a fast-paced environment and handle multiple tasks
- Proficiency with Microsoft Office Suite
- Commitment to customer service excellence
- Reliable transportation for commuting to the Charlotte, NC office
- Successful completion of background check, drug screen, and reference verifications
Job Qualifications
- Experience using Microsoft Office Suite
- Experience in a dispatch or other high volume administration field is a plus
- Must have excellent communication skills and focused on customer service
- Must have good time management skills, be organized and the ability to multi-task
- Represent the company in a professional manner
Job Duties
- Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
- Ensuring customer COD payments are collected prior to job completion
- Continually ensure technicians' schedules are cleared of completed job tickets and that open job tickets are are in correct technicians' schedules for materials ordered, billing and voided tickets
- Run, review and manage department reports to ensure the department is meeting customer expectations and commitments
- Assist with billing paperwork and meeting customer billing document requirements
- Create and maintain service tickets to ensure service dates are met
- Work with estimating team to provide service quotes when required
- Assist field techs with technical/mechanical troubleshooting/problem solving
- Provide accurate work orders and picking lists to the warehouse for inventory pulling
- Other responsibilities as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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