Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.75 - $19.50
Work Schedule
Standard Hours
Benefits
Monthly bonus opportunities
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Paid Time Off
401(k) options
Job Description
Palms Dental Care, PLLC, is a well-established dental practice dedicated to providing top-quality dental services with a patient-centered approach. Located in a friendly and welcoming environment, the practice prides itself on maintaining excellent patient relationships while delivering comprehensive dental care. Palms Dental Care combines modern technology and experienced staff to ensure patients receive personalized and efficient treatment in a comfortable setting. The practice values creating a positive first impression and seamless administrative processes to enhance patient satisfaction and promote long-term oral health in the community.
The Dental Receptionist at Palms Dental Care, PLLC, plays a crucial role as the ... Show More
The Dental Receptionist at Palms Dental Care, PLLC, plays a crucial role as the ... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a dental or medical office preferred
- Ability to manage multiple tasks efficiently
- Strong communication skills
- Customer service-oriented attitude
- Proficiency with computer software, including scheduling systems
- Availability to work Monday through Friday during office hours
Job Qualifications
- Experience in a fast-paced office environment with high-volume phone calls
- Intense multitasking and organizational skills
- Excellent verbal and written communication skills
- Professional, positive, and patient-focused demeanor
- Dentrix software experience preferred
- Bilingual preferred (not required)
Job Duties
- Greet all patients warmly with a professional, caring attitude
- Serve as the first point of contact for patients, both in person and over the phone
- Manage new patient intake, including sending, collecting, and updating new patient forms and medical histories
- Compile and organize initial patient charts
- Notify the insurance coordinator when new patient charts are completed so insurance can be added to the family file
- Ensure new patients are properly scheduled and informed of their appointments
- Alert the back office immediately upon patient arrival to maintain smooth patient flow
- Proactively troubleshoot delays and help keep patient wait times under 10 minutes whenever possible
- Take new patient profile photos
- Ensure emergency patients are offered immediate attention whenever possible
- Maintain a clean, welcoming, and organized reception area
- Send appointment confirmation messages via Modento
- Send new patient forms to patients who have not completed them before their appointment
- Call to confirm all unconfirmed appointments for the following day
- Follow up with no-show patients within 10 minutes of their missed appointment and assist with rescheduling
- Maintain and utilize a short-notice call list to fill canceled appointments
- Document unreachable no-shows on a Broken Appointment Form for follow-up
- Keep the appointment schedule full and support office production goals
- Maintain a referral log and ensure referring patients receive thank-you letters
- Coordinate lab case pickups, check in lab cases, and update appointment notes accordingly
- Order office supplies, toiletries, appointment cards, and business cards for new and existing team members
- Coordinate office decor for seasonal and holiday events
- Arrange and pick up lunch for Tuesday's office meetings
- Handle bank visits for office deposits
- Procure distilled water and other essential supplies as needed
- Organize and coordinate staff celebrations, including birthdays and work anniversaries, and arrange cakes and gifts
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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