Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $23.00
Work Schedule
Fixed Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Tuition Reimbursement
flexible spending accounts
401(k) retirement plan with 5% match
accidental death and dismemberment insurance
Life insurance
voluntary disability insurance
Commuter Benefits
Paid Time Off
Employee assistance program
Job Description
Willamette Dental is a well-established dental care provider known for its commitment to delivering high-quality oral health services to patients across multiple locations, including Spokane Valley. The organization prides itself on fostering a patient-centered environment where care advocates, clinicians, and administrative teams work collaboratively to ensure optimal patient experiences and health outcomes. As a prominent player in the dental healthcare industry, Willamette Dental incorporates advanced technologies, comprehensive treatment options, and personalized care plans tailored to meet the varied needs of its patient base. The company supports continuous learning and professional growth among its employees while maintaining strong compliance with healthcare... Show More
Job Requirements
- High school diploma or GED
- minimum of two years customer service experience
- knowledge of HIPAA compliance procedures
- ability to handle payment processing and financial reconciliations
- strong communication and interpersonal skills
- ability to work full time on a schedule of four 10-hour days per week
- flexibility to travel to other locations
- reliable and predictable attendance
Job Qualifications
- High school diploma or GED
- post-secondary coursework desirable
- minimum of two years customer service experience preferred
- medical/dental clinic or healthcare experience highly desirable
- strong knowledge of HIPAA compliance procedures
- ability to successfully demonstrate educational requirements regarding care advocacy via electronic exam
- ability to successfully demonstrate case presentations to Managing Doctor and Practice Manager
Job Duties
- Oversee the daily schedule
- seek opportunity to maximize scheduling efficiencies
- maintain awareness of schedule changes and promptly identify and correct scheduling errors
- understand payment methods and communicate fee requirements to patients
- collect and document payments for dental services
- responsible for proper handling of monies
- accurately balance daily payment ledger and reconcile payments
- complete M.O.O.L.A.H. form and forward to Accounting Department
- accurately complete deposit slips and make timely daily bank deposits
- update patient card, confirm and verify insurance information
- schedule treatment as directed by clinicians
- ensure charts are organized, prepared and available for patient appointments
- use proper chart routing processes
- perform chart maintenance as needed
- prepare new patient charts according to current WD guidelines
- duplicate charts and records as requested
- initiate partnership and build rapport with patients by providing thorough and accurate information and addressing patient questions or concerns related to treatment plans
- provide statement of services at each visit
- responsible for opening and closing the clinic
- keep reception area neat and clean to instill patient confidence and comfort
- partner with clinical team to enhance understanding of dental procedures, treatment series and interventions to enhance patient understanding
- partner with clinical team to understand provider's expectations and reiterate communication directives to the patient
- partner with clinical team to triage incoming emergency and unplanned treatment calls
- ensure coordination of care by scheduling and reinforcing recalls, referrals to internal and external providers and answering patient questions related to their care
- strict adherence to PPE policy
- flexibility to travel to other WD locations as needed
- reliable and predictable attendance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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