Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $23.00
Work Schedule
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Flexible Schedule
Job Description
Willamette Dental is a well-established dental care provider committed to delivering exceptional oral health services to its patients. The organization operates multiple dental practices, including the Lancaster Practice located in Salem, where patient care and service excellence are prioritized. With a focus on comprehensive dental care and community wellness, Willamette Dental emphasizes patient engagement, education, and a supportive clinical environment to ensure high-quality treatment outcomes. The company fosters a collaborative workplace culture where clinical teams and administrative staff work closely together to enhance the patient experience and streamline operations. It is known for its adherence to stringent safety standards, including... Show More
Job Requirements
- High school diploma or GED
- minimum of two years customer service experience
- knowledge of HIPAA compliance procedures
- ability to handle financial transactions accurately
- strong communication skills
- ability to maintain organized patient records
- willingness to work four 10-hour shifts
- flexibility to travel to other locations
- reliable attendance
- ability to adhere to PPE policy
- ability to work collaboratively with clinical team
Job Qualifications
- High school diploma or GED
- post-secondary coursework desirable
- minimum of two years customer service experience preferred
- medical or dental clinic experience highly desirable
- strong knowledge of HIPAA compliance
- ability to demonstrate educational requirements regarding care advocacy through electronic exam
- ability to present case studies to managing doctor and practice manager
Job Duties
- Oversee the daily schedule
- seek opportunity to maximize scheduling efficiencies
- maintain awareness of schedule changes
- promptly identify and correct scheduling errors
- understand payment methods and communicate fee requirements to patients
- collect and document payments for dental services
- responsible for proper handling of monies
- accurately balance daily payment ledger and reconcile payments
- properly complete M.O.O.L.A.H. form and forward to Accounting Department
- accurately complete deposit slips and make timely daily bank deposits
- update patient card, confirm and verify insurance information
- schedule treatment as directed by clinicians
- ensure charts are organized, prepared and available for patient appointments
- use proper chart routing processes
- perform chart maintenance as needed
- prepare new patient charts according to current guidelines
- duplicate charts and records as requested
- initiate rapport with patients by providing thorough and accurate information and addressing questions or concerns related to treatment plans
- provide statement of services at each visit
- responsible for opening and closing the clinic
- keep reception area neat and clean
- partner with clinical team to enhance understanding of dental procedures and treatment series
- reiterate communication directives to the patient
- triage incoming emergency and unplanned treatment calls
- ensure coordination of care by scheduling and reinforcing recalls and referrals
- answer patient questions related to care
- adhere strictly to PPE policy including use of N95 respirators
- flexibility to travel to other locations as needed
- maintain reliable and predictable attendance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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