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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Training and Development
Employee Discounts
Paid holidays
Job Description
Apex Dental Laboratory is a specialized dental lab committed to providing high-quality dental prosthetics and excellent customer service. Known for its cutting-edge technology and dedicated team, Apex Dental Laboratory plays a pivotal role in the dental care industry by supporting dental professionals with precise and timely lab work. The laboratory employs advanced dental lab management software and follows rigorous Standard Operating Procedures (SOPs) to ensure accuracy, safety, and efficiency in all service aspects. Apex Dental Laboratory values innovation, communication, and continuous improvement, making it a trusted partner for dental practices seeking reliable lab services.
We are currently seeking a Cus... Show More
We are currently seeking a Cus... Show More
Job Requirements
- high school diploma or GED
- proven experience in customer service or related field preferred
- strong computer skills including proficiency with MS Office
- excellent verbal and written communication skills
- ability to manage multiple tasks and phone calls
- attention to detail and organizational skills
- physically able to sit for extended periods and lift up to 20 pounds
Job Qualifications
- high school diploma or GED
- strong computer skills including MS Office (Excel, Word, Outlook)
- good organization skills
- strong verbal and written communication skills
- ability to manage workload following company policies and procedures
Job Duties
- answer incoming calls related to new cases
- answer incoming calls related to the turn-around time of a case already in the lab
- call on incoming cases that have insufficient time for fabrication
- call on all late cases due to production delays
- responsible daily for opening and disinfection process of incoming cases as required by SOP
- enter case information through lab management software and check status of cases for customers upon inquiry
- package outgoing cases for delivery
- re-enter cases for billing purposes
- check quality control pull report and make necessary changes and adjustments to dates
- open and set up new accounts and prospect accounts for cases and product orders
- re-activate existing accounts that begin to send cases again
- verify case received against account number
- search and identify incorrect case accounts
- generate and check various reports and update accordingly
- gather information and resolve mixed case issue scenarios
- responsible for all IOS and digital case entries (downloading and entering) when needed
- scan paperwork for each case for electronic storage
- check all shelves for misplaced cases or hold cases
- log into computer, access and download digital files and Rx slips from multiple sources, organize them into digital folders, and export/upload as needed
- participate in company sponsored training and meetings
- support and incorporate Apex mission, vision and core values
- clean work area daily
- perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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