DENTAL FRONT DESK RECEPTIONIST-BILINGUAL (REDWOOD CITY, CA)
Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $24.00 - $34.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Flexible Schedule
Professional development opportunities
Employee assistance program
Job Description
Ravenswood Family Health Network (RFHN) is a dedicated healthcare organization focused on improving the health and well-being of the community it serves. With a mission centered on providing culturally sensitive, integrated primary and preventative healthcare services, RFHN ensures access to quality medical care regardless of a patient's ability to pay or immigration status. The organization collaborates closely with community partners to address social determinants of health, striving to create a healthier environment for all residents. Within this network, Ravenswood Family Dentistry (RFD) operates as a vital part of the East Palo Alto community, providing high-quality dental care to patients of... Show More
Job Requirements
- High school diploma or GED certificate
- bilingual/biliterate English/Spanish
- willingness to obtain CPR/BLS certification if not already certified
- one year of front desk receptionist experience preferred
- one year of experience working in a healthcare setting preferred
- excellent customer service skills
- computer literacy in a Windows-based environment
- ability to work with diverse populations
- commitment to organizational philosophy and goals
- up to date with COVID-19 vaccines per CDC guidelines recommended
Job Qualifications
- High school diploma or GED certificate
- willingness to obtain CPR/BLS certification provided by RFHN if not already certified
- bilingual/biliterate English/Spanish required
- one year of front desk receptionist experience preferred
- one year of experience working in a healthcare setting preferred
- excellent customer service skills and professional demeanor
- courteous and respectful phone skills
- computer literate in a Windows-based setting
- team player with a quick learning ability and flexible pacing
- experience working with a multicultural and economically diverse population
- ability to work with all clients regardless of race, immigration, housing, or financial status
- commitment to support and implement RFHN's philosophy, goals, and objectives
- up to date with COVID-19 vaccines per current CDC guidelines strongly recommended
Job Duties
- Dental reception/patient check-in/out duties
- ensuring individuals are properly screened for infectious disease during the COVID-19 pandemic
- ensuring everyone utilizes personal protective equipment/masks
- greeting patients and visitors courteously
- answering phones, providing information, taking messages, and directing calls
- checking patients in, updating information, and verifying insurance eligibility
- scheduling and confirming appointments
- following up with patients who have missed appointments and rescheduling
- posting patient payments and printing information as needed
- maintaining the lobby in an orderly manner
- assisting with various administrative functions as time permits
- participating in health promotion and disease prevention activities
- participating in quality improvement programs
- performing other related or necessary tasks as directed by a supervisor
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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