DENTAL FRONT DESK RECEPTIONIST-BILINGUAL
Job Overview
Employment Type
Temporary
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $24.00 - $30.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Flexible Schedule
Job Description
Ravenswood Family Health Network (RFHN) is a distinguished community-based healthcare organization dedicated to improving the overall health and well-being of the diverse population in East Palo Alto and its surrounding areas. The mission of RFHN is to provide culturally sensitive, integrated primary and preventative healthcare services to all individuals, regardless of their financial capacity or immigration status. This commitment ensures that vulnerable and underserved populations receive comprehensive medical and dental care without barriers. In partnership with local community organizations and stakeholders, RFHN also addresses the broader social determinants of health, recognizing that factors such as housing, education, and income deeply... Show More
Job Requirements
- High school diploma or GED certificate
- current CPR/basic life support certification required
- bilingual/biliterate English/Spanish required
- knowledge of dental terminology and minimum 1 year of dental office experience required
- excellent customer service skills
- proficiency with Windows and Dentrix computer systems
- ability to work effectively with diverse populations
- commitment to organizational goals
- flexibility and adaptability to office needs
- up to date with COVID-19 vaccines per current CDC guidelines strongly recommended
Job Qualifications
- High school diploma or GED certificate
- current CPR/basic life support certification required
- bilingual/biliterate English/Spanish required
- bilingual/biliterate English/Tongan or Samoan highly desirable
- knowledge of dental terminology and minimum 1 year of dental office experience required
- excellent customer service skills and professional demeanor
- courteous and respectful phone skills
- ability to utilize Windows and Dentrix computer systems
- basic understanding of dental procedures and next appointments and able to convey this information to patients
- team player
- quick learner
- flexible with ability to adjust pace to office needs
- experience working effectively with multi-cultural and economically diverse populations
- ability to work with all types of clients regardless of race, immigration, housing or financial status
- commitment to support and implement the philosophy, goals and objectives of RFHN
- up to date with COVID-19 vaccines per current CDC guidelines strongly recommended
Job Duties
- Dental reception/patient check-in/out duties
- during the COVID-19 pandemic, perform screener duties including ensuring individuals are properly screened for infectious disease and enforcing use of personal protective equipment/masks
- greet patients and visitors promptly, courteously and respectfully
- answer phones, provide information, take messages or direct calls to appropriate individuals
- check patients in, update information and verify insurance eligibility
- schedule and confirm appointments
- follow up with patients who have missed appointments and reschedule as appropriate
- post patient payments and print information for patients as needed
- maintain the lobby in an orderly manner
- assist with various administrative functions of the center as appropriate and as time permits
- participate in health promotion/disease prevention activities onsite and offsite
- participate in quality improvement programs and initiatives
- perform other related necessary tasks as directed by supervisor
- other duties as assigned and requested
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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