Dental Call Center Representative (Concierge Agent) - White Greer and Maggard Orthodontics
Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $19.00 - $20.00
Work Schedule
Rotating Shifts
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k Match
on-site parking
Paid Time Off
competitive pay
Job Description
White Greer and Maggard Orthodontics is a reputable orthodontic practice known for its commitment to providing excellent patient care and creating confident smiles. Located in a convenient area adjacent to a childcare center and near many dining options, the practice values a supportive and inclusive work environment where teamwork and professionalism are prioritized. With a start-up atmosphere but tenured staff supporting on-the-job training, White Greer and Maggard offers a unique blend of stability and growth opportunities for its employees. The practice has earned recognition for its patient-focused approach and collaborative culture, fostering an environment where every team member's contribution is... Show More
Job Requirements
- High school diploma or equivalent
- Prior concierge or customer service experience
- Excellent communication skills both verbal and written
- Ability to handle high call volumes efficiently
- Strong organizational abilities
- Detail-oriented
- Ability to work in a fast-paced environment
- Dependable and punctual
- Basic computer skills
Job Qualifications
- Advanced communication skills
- Possesses a professional phone voice that is upbeat and conveys a service-oriented attitude
- Concierge or customer service experience
- Strong ability to listen carefully to patients while finding solutions to meet their needs
- Must be detail-oriented with excellent organizational skills
- Ability to remain focused and self-motivated in a fast-paced environment
- Conflict resolution skills with a solution-focused mindset
- Energetic, ambitious, and dependable
Job Duties
- Receive inbound calls from orthodontic patients in a high call volume setting
- Professionally communicate with patients and orthodontic teams in various office locations
- Schedule appointments for new and existing patients
- Collect new patient information and track in office management system with accuracy
- Resolve patient inquiries and concerns regarding orthodontic treatment
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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