Dental Call Center Representative (Concierge Agent) - White Greer and Maggard Orthodontics 2025
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.75 - $18.00
Work Schedule
Rotating Shifts
Standard Hours
Benefits
Medical
Dental
Vision
401k
on-site parking
Paid Time Off
competitive pay
Job Description
White Greer & Maggard Orthodontics is a reputable orthodontic practice known for its commitment to excellence, patient-centered service, and dynamic team culture. Located strategically in a convenient location adjacent to a childcare center and surrounded by numerous lunch options, the practice offers both a professional and welcoming environment. White Greer & Maggard prides itself on providing a comprehensive orthodontic experience that goes beyond just treatment — it focuses on making every patient feel valued and supported throughout their journey to a confident smile. Established with a strong community focus and a commitment to quality care, the practice has nurtured a... Show More
Job Requirements
- High school diploma or equivalent
- Proven experience in a customer service or concierge role
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Ability to work in a fast-paced environment
- Professional and friendly phone demeanor
- Conflict resolution skills
- Availability to work the specified schedule
Job Qualifications
- Advanced communication skills
- Possesses a professional phone voice that is upbeat and conveys a service-oriented attitude
- Concierge customer service experience
- Strong ability to listen carefully to patients while finding solutions to meet their needs
- Must be detail-oriented with excellent organizational skills
- Ability to remain focused and self-motivated in a fast-paced environment
- Conflict resolution skills with a solution-focused mindset
- Energetic ambitious and dependable
Job Duties
- Receive inbound calls from orthodontic patients in a high call volume setting
- Professionally communicate with patients and orthodontic teams in various office locations
- Schedule appointments for new and existing patients
- Collect new patient information and accurately track in office management system
- Resolve patient inquiries and concerns regarding orthodontic treatment
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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