Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Rotating Shifts
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401K with company match
on-site parking
Paid Time Off
Career advancement opportunities
Job Description
White Greer & Maggard Orthodontics is a distinguished orthodontic practice known for delivering exceptional patient care and creating confident smiles through advanced orthodontic treatments. Established with a commitment to excellence, the practice has grown a reputable call center team dedicated to enhancing patient experience from the very first phone call. Operating in a dynamic, fast-paced environment, White Greer & Maggard Orthodontics embraces teamwork, professionalism, and a customer-first approach, making it an ideal workplace for individuals passionate about impactful service and personal growth. The company is committed to fostering a supportive work culture, encouraging career development from within, and providing robust... Show More
Job Requirements
- Full-time availability
- Previous concierge or customer service experience
- Excellent verbal communication skills
- Ability to handle high call volumes efficiently
- Detail-oriented and organized
- Ability to work in a fast-paced environment
- Energetic and dependable
- Proficient in office management software or ability to learn quickly
Job Qualifications
- Advanced communication skills
- Professional phone voice with an upbeat and service-oriented attitude
- Concierge or customer service experience
- Strong listening skills with the ability to find solutions to meet patient needs
- Detail-oriented with excellent organizational skills
- Ability to remain focused and self-motivated in a fast-paced environment
- Conflict resolution skills with a solution-focused mindset
Job Duties
- Receive inbound calls from orthodontic patients in a high call volume setting
- Professionally communicate with patients and orthodontic teams at various office locations
- Schedule appointments for new and existing patients
- Collect new patient information and track it in the office management system with accuracy
- Resolve patient inquiries and concerns regarding orthodontic treatment
- Maintain organized records of patient interactions and appointments
- Provide exceptional customer service that aligns with the company’s WOW experience standard
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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