Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $34,900.00 - $62,400.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
flexible schedule
Career development opportunities
Job Description
Amazon is a global leader in e-commerce and technology innovation dedicated to being Earth’s most customer-centric company. With a focus on constantly evolving logistics products and services, Amazon is committed to providing unparalleled customer support and ensuring timely delivery of customer orders. Amazon’s vibrant work culture fosters innovation and encourages employees to work with passionate and intelligent individuals who are driven to develop new products and services that redefine the shopping experience. As an enterprise, Amazon’s logistics operations span across numerous delivery stations that play a pivotal role in fulfilling and delivering orders to customers worldwide. This large-scale operation is... Show More
Job Requirements
- High school diploma or equivalent
- Customer service experience
- Ability to prioritize tasks efficiently
- Proficiency with Windows Operating Systems and Microsoft Outlook
- Knowledge of multiple web browsers, database searching, and instant messenger tools
- Ability to carry, lift, push, and pull up to 49 pounds
- Ability to frequently push, pull, squat, bend, and reach
- Ability to stand and walk during shifts lasting up to 12 hours
- Comfort working in environments with varying noise levels and temperatures
Job Qualifications
- High school or equivalent
- Experience in customer service
- Ability to effectively prioritize work time to ensure efficiency
- Experience with Windows Operating Systems and Microsoft Outlook
- Familiarity with multiple web browsers, data base searching and instant messenger tools
- Bachelor’s degree or equivalent
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators
- Proficiency in verbal and written communication skills
- Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand
Job Duties
- Communicating with customers directly in-person, in addition to communicating via phone and email
- Empathizing with and prioritizing customer needs
- Upholding company values and respecting every customer
- Resolving issues and setting appropriate expectations with customers
- Clearly understanding and responding appropriately to the issues that customers present
- Consistently composing grammatically correct, concise, and accurate written responses to customer issues
- Approaching problems logically and with good judgment to ensure the appropriate customer outcome
- Making quick and effective decisions on behalf of the customer
- Working a flexible full-time (40+ hours per week) schedule
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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