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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $26.00 - $36.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
vacation
401k
Job Description
Lucid Motors is a trailblazer in the luxury electric vehicle industry, committed to pioneering innovative, sustainable mobility solutions that redefine the boundaries of performance, intelligence, and design. Established with a mission to enrich the human experience through state-of-the-art technology, Lucid crafts electric vehicles that are not only intuitive and liberating but also exquisite in their design and functionality. The company prides itself on returning to the core principles of great design where every element and decision benefits both the individual and the environment, emphasizing a harmonious balance between luxury and sustainability. Lucid is an ideal workplace for innovators who aspire... Show More
Job Requirements
- Valid driver's license with no suspensions within the past year
- Drivers under 21 must have held a valid driver's license for at least 3 years and complete Lucid training
- Willingness to travel locally and overnight as needed
- Physical ability to twist, bend, squat, reach, and stand for extended periods with or without reasonable accommodation
Job Qualifications
- 2-5 years of customer facing professional experience
- Excellent interpersonal and organizational skills
- Comfortable navigating ambiguity
- Experience in a luxury retail or hospitality environment preferred
- Comfort with Salesforce or equivalent CRM system
- Bachelor's degree or equivalent experience in business, sales, or related discipline
- Ability to engage authentically and courteously with customers
- Passion for Lucid products and technological advances
- Ability to gauge and personalize customer requirements and interests
- Strong communication, empathy, and active listening skills
- Ability to refine engagement approaches based on feedback
- Ability to prioritize and schedule tasks independently
- Takes ownership and responsibility for studio assets including vehicles
- Passion for electric vehicles and premium vehicle markets
- Responsible for creating a memorable orientation experience
- Ability to manage and overcome customer feedback calmly
- Champions excellence and acts with urgency
- Available to work weekends, evenings, nights, and holidays as needed
Job Duties
- Manage a pipeline of assigned deliveries through regular communication with sales specialist
- Conduct pre-delivery conversations with customers to confirm delivery details and set clear expectations
- Guide customer through the key features and functions of their Lucid vehicle, tailoring the experience to their needs
- Conduct post-delivery conversations with customers to address questions after delivery day
- Manage a pipeline of lease-end customers to schedule grounding of vehicles upon lease maturation
- Conduct lease-end vehicle intake appointments
- Represent Lucid by articulating technological, design, and quality advantages over competitors
- Utilize Salesforce to document inbound/outbound activity and delivery details
- Show commitment to refining the customer experience using feedback
- Manage vehicle readiness, including final quality checks prior to handoff
- Prep and stage vehicles prior to customer appointments
- Complete required paperwork and collect necessary documents
- Book and track final mile transport coordinating with customers and carriers
- Assist with daily operations as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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