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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $15.65 - $16.05
Work Schedule
Flexible
Weekend Shifts
Benefits
Prescription drug insurance
Paid holidays
Dental Insurance
Health Insurance
Employee assistance program
Tuition Reimbursement
Paid Time Off
Paid sick time
Vision Insurance
Job Description
Mariano's, based in Illinois, is a premier grocery store chain that merged with The Kroger Company in 2015. Today, Mariano's proudly serves customers in over 40 stores throughout the Chicago Metro area. As part of the Kroger family of companies, Mariano's combines the passion for food and community with a commitment to delivering exceptional customer experiences. With a strong focus on innovation and food quality, Mariano's has become a beloved destination for shoppers seeking fresh, high-quality products and a warm, welcoming atmosphere. The company values diversity, inclusion, respect, honesty, integrity, and safety, making it an empowering workplace where employees are... Show More
Job Requirements
- High school diploma or general education degree (GED), plus six months of experience in customer service
- ability to complete Initial Store Training and pass barista certification with a score of 90% or better
- ability to work in a fast-paced environment
- ability to work weekends on a regular basis, work any shift and work overtime as needed
- accuracy/attention to detail
- ability to organize/prioritize tasks/projects
Job Qualifications
- High school diploma or general education degree (GED), plus six months of experience in customer service
- ability to complete Initial Store Training and pass barista certification with a score of 90% or better
- knowledge of company policies, procedures, and organizational structure
- familiarity with industry/technical terms and processes
- excellent communication and interpersonal skills
- strong attention to detail
- ability to work effectively in a team-oriented environment
- customer service experience
- basic mathematical skills for cash handling
- ability to multi-task in a busy setting
Job Duties
- Model customer 1st behavior
- deliver and encourage other associates to deliver excellent customer service
- promote and follow company initiatives
- greet customers, answer questions, and suggest product to enhance service and meet sales goals
- maintain cleanliness of customer service area and equipment
- prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day to standard
- follow store policies and procedures
- perform cleaning tasks in accordance with the duty rosters and cleaning standards
- follow standards for merchandising, stocking, rotating, and storing all products
- follow cash handling and register policies
- follow inventory stocking and recording guidelines
- ability to work cooperatively in high paced and sometimes stressful environment
- ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- ability to act with honesty and integrity regarding customer and business information
- ability to follow directions and seek assistance when necessary to resolve customer and business issues
- provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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