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Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $26.37
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Shift Differentials
Employee Discounts
Retirement Plan
Training and Development
Job Description
The Oneida Nation Casino is a premier gaming establishment located in Wisconsin known for its commitment to providing an exceptional casino entertainment experience. As Wisconsin's first choice for casino entertainment, the Oneida Nation Casino prides itself on upholding a strong vision and mission centered on professionalism, accountability, respect, integrity, and sincerity. This casino offers a dynamic and vibrant environment where gaming professionals come together to deliver friendly, safe, and fun gaming experiences to its patrons. The casino emphasizes high standards in customer service and regulatory compliance, making it an attractive workplace for individuals passionate about the gaming and hospitality industry.Show More
Job Requirements
- Must be eighteen years of age or older
- High School Diploma, GED Diploma, or HSED Certification required within one year of employment (must be enrolled in a GED Program prior to the end of probationary period and provide documentation to the HRD Office for employment personnel file
- applicants age fifty and older are exempt from this requirement)
- One year dealing experience all major games including Blackjack, Carnival Games, and Roulette
- Must have good math skills (must pass a Floor Person Payout Test)
- Must be able to successfully pass an audition to ensure proficiency
- Must pass a pre-employment drug screening
- Must pass a background security check with the Oneida Nation in order to meet the Employment Eligibility Requirements, Tribal/State Compact and/or Oneida Nation Gaming Ordinance as they pertain to the position
- A temporary license or Gaming License issued by the Oneida Gaming Commission is required as a condition of employment and continuing employment within the Oneida Nation’s Gaming Division
- Must be willing and able to obtain additional education and training
- Must sign a confidentiality statement prior to employment
- Must be able to work a flexible schedule including nights, weekends, holidays, and overtime when assigned
- Must be physically capable of fulfilling job duties including frequently standing for extended periods, repetitive motions and occasionally lifting or moving up to 25 pounds
Job Qualifications
- One year table games dealing experience
- Experience dealing Craps
- Must be eighteen years of age or older
- High School Diploma, GED Diploma, or HSED Certification required within one year of employment
- One year dealing experience all major games including Blackjack, Carnival Games, and Roulette
- Must have good math skills
- Must pass a Floor Person Payout Test
- Must be able to successfully pass an audition to ensure proficiency
- Knowledge of positive public relations and providing exemplary customer service
- Knowledge and understanding of Blackjack and various Table Games
- Skill in accurately recording numbers and payouts
- Ability to communicate, read and write clearly in basic English
- Ability to handle stressful situations while maintaining positive guest satisfaction
- Ability to work a flexible schedule including nights, weekends, and holidays
- Ability to perform duties in a professional and positive manner
- Ability to demonstrate outstanding guest service at all times
- Ability to deal the game of Blackjack in a quick, friendly, and accurate manner
- Must adhere to strict confidentiality in all matters and sign a confidentiality statement prior to employment
- Must be willing and able to obtain additional education and training
- Must pass a pre-employment drug screening
- Must pass a background security check including obtaining a temporary license or Gaming License issued by the Oneida Gaming Commission as a condition of employment and continued employment within the Oneida Nation’s Gaming Division
Job Duties
- Provide excellent customer service for all internal and external customers of the Table Games operations at all times and in all activities
- Promote the Table Games to all patrons
- Establish and maintain effective working relationships with all internal and external customers of the Oneida Casino
- Provide solutions for customer concerns and continually focus on customer service as the top priority
- Ensure compliance with all regulatory requirements in all areas at all times
- Adhere to established quality, service delivery, customer service, and customer demand expectations
- Adhere to all audit, and legal regulations/laws and practices
- Exchange currency for gaming chips and pay or collect bets according to departmental policy and in an accurate manner
- Inform the Supervisor of any special requests or unusual play
- Sign and tabulate reconciliation forms for overall accountability
- Ensure game protection
- Deal an assortment of Table Games as assigned by supervisor
- Safeguard company assets
- Assist the Pit Managers in overseeing that all games are conducted within Department Standard Operating Procedures and National Indian Gaming Association (NIGA) regulations
- Resolve any conflicts which arise during the operation of the games
- Maintain game integrity and player tracking and overseeing the operation of 1-6 gaming tables
- Recommend to Pit Managers when additional tables need to be opened to accommodate customer demand
- Track Table Game players play to include monies bet, descriptions of players, level of play, Players Club Members, and complete Title 31 information as needed
- Ensure accurate player tracking of all Title 31 transactions that may occur in the pit
- Designate tables to the Casino dealers and ensure proper colored cards and dice are distributed for daily operation
- Assist in the daily inventory of retrieving the correct number of cards and dice from the card room to the pit area for the start of the table game operations
- and to also return the remaining inventory of cards and dice to card room at end of shift
- Access pit keys daily to complete count and open/close Table Games
- Utilize the player tracking system to promote increased participation in the players club and sign-up new members to the Players Club and print Player Club cards as needed for guests
- Complete fill and credit for Casino tables
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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