Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $80,000.00 - $100,000.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
Volunteer time off
Employee stock purchase plan
Job Description
Gogo is a leading provider of in-flight broadband Internet and connectivity solutions for the aviation industry. With a strong focus on innovation and customer service, Gogo has established itself as a trusted partner for business aviation customers worldwide. Their Flight Deck Services team plays a crucial role in ensuring that business aviation clients receive top-notch support, training, and service setup to enhance their flying experience. Gogo's commitment to quality and customer satisfaction stands out in the aviation communications sector, making it a great place for aviation professionals seeking to grow and make an impact.
The role of the Datalink Suppo... Show More
The role of the Datalink Suppo... Show More
Job Requirements
- Bachelor's degree in a related field or equivalent work experience
- 2-4 years' experience in aviation (FBO, flight department, airline, or other aviation-related business)
- approximately 10% travel required
- proven strong customer service and analytical skills
- ability to work independently and be flexible in a rapidly changing environment
- initiative, dependability, cooperation and thoroughness in a team environment
Job Qualifications
- Bachelor's degree in a related field or equivalent work experience
- 2-4 years' experience in aviation (FBO, flight department, airline, or other aviation-related business)
- proven strong customer service and analytical skills
- ability to work independently and be flexible in a rapidly changing environment
- initiative, dependability, cooperation and thoroughness in a team environment
- familiarity and/or experience with aviation datalink communications desired
- experience with satellite communications desired
- knowledge of aircraft avionics desired
- pilot's license (private or better) preferred
Job Duties
- Initiate contact with new customers for service setup, training, and aircraft configuration
- provide service and troubleshooting for various avionics equipment
- communicate regularly (telephone, email, in-person) with existing customers regarding service enhancements, training, and changes
- create and maintain user guides
- support sales team with customer opportunities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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