Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Professional development opportunities
Retirement Plan
Paid holidays
Employee assistance program
career advancement
Job Description
The hiring company is a specialized logistics and freight forwarding firm that handles complex customs and import-export processes, ensuring seamless and efficient movement of goods across borders. This company plays a crucial role in global trade by managing the intricate details of customs clearance and regulatory compliance for ocean and air shipments. Known for its strong commitment to accuracy, customer service excellence, and adherence to regulatory standards, the organization supports businesses in navigating the complexities of international shipping with confidence and reliability. With a dedicated team of professionals and advanced technological tools, the company prides itself on maintaining timely and... Show More
Job Requirements
- 2-5 years of entry writing experience
- Familiarity with both ocean and air import and export
- Friendly/helpful/knowledgeable phone persona
- Strong organizational and analytical skills
- Strong attention to detail
- Technologically savvy, with especially strong spreadsheet skills (MS office suite)
- High level of flexibility and resourcefulness in problem-solving
- Ability to work a 40-hour work week on a consistent basis
- Ability to understand, set, and meet objectives
- Refined written and oral communication skills
- Proactive, ambitious, hardworking, analytical mindset
- This is a work-from-office position
Job Qualifications
- 2-5 years of entry writing experience
- Familiarity with both ocean and air import and export
- Strong organizational and analytical skills
- Strong attention to detail
- Technologically savvy, especially strong spreadsheet skills (MS Office suite)
- Ability to understand, set, and meet objectives
- Refined written and oral communication skills
- Proactive, ambitious, hardworking, analytical mindset
Job Duties
- Handle all operations, billing, and customer service functions for ocean and air import shipments in a timely manner
- Complete and file U.S. Customs entries for import shipments
- Maintain a working knowledge of all rules, regulations, and procedures of U.S. Customs, FDA, USDA and other relevant government agencies
- Correctly classify cargo using the Harmonized Tariff Schedule (HTS)
- Explain classifications to customers in a clear, understandable manner as necessary
- Review incoming commercial documents for correctness, and take appropriate action if incomplete or inaccurate documents are received
- Handle issues relating to Customs clearance such as, but not limited to, Customs exams, FDA holds, ISF holds, AMS mismatches, and so on
- Help to on-board new customers and create/edit SOPs for them as necessary
- Respond to all booking requests in a timely manner, and make sure that any and all follow-up is done both with origin agents and local consignees
- Handle communication with various overseas agents regarding bookings and the negotiation of handling fees and other origin costs
- Send rate quotes to new and existing customers in a timely manner, and be able to explain those quotes in detail
- Reply to e-mails, phone calls, and voicemails in a timely and professional manner
- Ensure that current rates are provided to operations personnel for ocean shipments
- Take the lead in solving any problems that occur with shipments, and make sure that all parties who need to be kept updated receive timely updates
- Liaise between truckers, customers, and delivery locations for final delivery of ocean shipments
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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