Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $32.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
401k
Paid Time Off
hybrid work environment
Industry leading compensation
Work-life balance
Job Description
Metro Customs Brokers, a subsidiary of Omnitrans Inc., is a leading player in the logistics and customs brokerage industry with over 45 years of experience. The company operates internationally, serving clients across Canada, the United States, and China, ensuring efficient customs clearance and timely shipment coordination. Metro Customs Brokers prides itself on its collaborative and inclusive work environment, fostering continuous improvement and promoting a customer-centric culture. With its hybrid work model and strong focus on employee development, Metro Customs Brokers offers a dynamic and engaging workplace where innovation and professional growth are encouraged.
The Customs Brokerage Specialist, Client Ser... Show More
The Customs Brokerage Specialist, Client Ser... Show More
Job Requirements
- Completion of vocational or technical degree
- More than 3 years of customer service experience in customs brokerage or logistics
- Strong attention to detail
- Strong organizational and time management skills including ability to work in a fast-paced environment with time-sensitive deadlines
- Proficient computer skills including MS Office and ability to quickly learn company software
- Solid communication and interpersonal skills
- Ability to build strong customer relationships and deliver customer-centric solutions
- Customs clearance experience is an asset
Job Qualifications
- Completion of vocational or technical degree
- More than 3 years of customer service experience in a customs brokerage or logistics environment
- Strong attention to detail
- Strong organizational and time management skills
- Proficient computer skills (MS Office) and ability to quickly learn company software
- Solid communication and interpersonal skills
- Ability to build strong customer relationships and deliver customer-centric solutions
- Customs clearance experience is an asset
Job Duties
- Maintain and develop first class client relations with the clients via phone and email regarding order shipments, discrepancies, billing, deliveries, etc.
- Open files for new shipments by completing proper forms and entering data in the system
- Monitor status of shipment arrival for timely coordination of clearance
- Ensure that all documents required to release goods have been received
- Communicate with customs officials, other government agencies, customers and internal departments
- Review content of documents to validate compliance
- Contact clients to obtain and confirm information related to documents such as descriptions of goods, address discrepancies, shipping manifests, commercial invoices etc.
- Communicate with customs and other government agencies to resolve shipment issues
- Manage track and trace shipment status via electronic monitoring and manual updates
- Provide regulatory and operational guidance to customers on the US import process
- Communicate with internal departments (accounting, technical, logistics, etc.) to coordinate shipment or client-specific needs
- Assist and provide guidance to clients on job orders, billing, or operational questions
- Propose suggestions to the Supervisor/Manager to improve communication and workflow at all levels of the operation and with importers
- Perform other general clerical duties as needed
- Validate and ensure completeness of Client SOPs for specific profile instructions
- Perform other general clerical duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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