Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $23.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Retirement Plan
Tuition Reimbursement
Paid training
Paid Time Off
Job Description
FedEx Logistics is a leading global provider of freight forwarding, import, and export services dedicated to helping businesses of all sizes navigate the complexities of international shipping. As part of the FedEx family, the company operates with a commitment to reliability, efficiency, and exceptional customer support, offering a comprehensive suite of logistics solutions including international ocean and air freight forwarding, surface transportation, and distribution. Additionally, FedEx Logistics provides customs brokerage, trade and customs advisory services, and advanced electronic commerce and trade facilitation offerings. Known for its innovative approach and dedication to service excellence, FedEx Logistics enables clients to connect with... Show More
Job Requirements
- High school diploma or GED required
- At least 12 months of experience in brokerage, transportation, or customer service
- Proficiency with MS Office and Outlook
- Experience with office equipment such as phone, fax, printer, scanner
- Excellent communication skills both written and verbal
- Strong organizational skills
- Interpersonal and problem-solving skills
- Ability to manage high volume and time-sensitive tasks
- Detail-oriented nature
- Familiarity with HTS classification and harmonized tariff system
- Knowledge of U.S. Customs and federal regulations relevant to the position
- Ability to work independently.
Job Qualifications
- High school diploma or GED
- Minimum 12 months brokerage or transportation experience or customer service experience
- Proficiency in Microsoft Office and Outlook
- Strong verbal and written communication skills
- Excellent organizational and interpersonal skills
- Problem-solving abilities
- Ability to handle high volume and time-sensitive work
- Detail-oriented
- Knowledge of HTS classification and familiarity with the harmonized tariff system
- Understanding of U.S. Customs regulations and federal import-export requirements
- Ability to work independently with minimum supervision.
Job Duties
- Provide consistent high-quality customer service to ensure timely freight release and movement
- Prepare, analyze, and submit customs documentation adhering to regulations
- Anticipate, identify, and resolve problems impacting shipment schedules
- Maintain relationships with brokers and service providers to exceed customer service expectations
- Resolve banking, letter of credit, and billing issues
- Advise customers on payment terms and manage delinquent accounts
- Perform data input, entry verification, and reconciliation tasks
- Coordinate post-entry activities and support account administrators with exception management
- Produce operational trend reports and keep stakeholders informed on exception processes
- Develop strong working relationships with customer front-line personnel
- Perform duties related to customs trade processes to support office operations
- Handle pre-arrival and post-arrival exception resolution
- Comply with all assigned duties and additional tasks as required.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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