Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Paid training
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Paid Time Off
Employee Discounts
Job Description
FedEx Logistics is a global leader in the freight forwarding and logistics industry, offering comprehensive solutions for importing and exporting goods worldwide. With a reputation for dependable and efficient service, FedEx Logistics caters to businesses of all sizes, helping them navigate the complexities of international shipping through ocean and air freight forwarding, surface transportation, customs brokerage, trade advisory, and advanced e-commerce facilitation. The company is committed to delivering tailored logistics solutions that streamline supply chains and enhance customer satisfaction. FedEx Logistics operates with a strong focus on compliance with international trade regulations and providing exceptional customer service throughout the shipping... Show More
Job Requirements
- High school diploma or GED
- 12 months of brokerage or transportation experience and/or customer service experience
- proficiency with MS Office, Outlook, and office equipment such as phone, fax, photocopier, printer, and scanner
- excellent communication skills, both verbal and written
- strong organizational, interpersonal, and problem-solving skills
- ability to handle high volume and time-sensitive tasks
- ability to work independently with minimal supervision
- detail oriented
- knowledge of HTS classification
- familiarity with U.S. Customs regulations and other federal regulations related to customs
- paid training provided
Job Qualifications
- High school diploma or GED
- minimum 12 months brokerage, transportation, or customer service experience
- excellent verbal and written communication skills
- strong organizational skills
- effective interpersonal and problem-solving skills
- proficiency in MS Office and Outlook
- knowledge of HTS classification
- familiarity with U.S. Customs regulations and federal compliance requirements
- ability to handle high volume and time-sensitive work
- ability to work independently with minimal supervision
- detail-oriented approach
Job Duties
- Provide impeccable customer service
- prepare, analyze, and submit documentation to U.S. Customs and other agents
- anticipate, identify, and resolve shipment delays
- maintain relationships with brokers and service providers
- resolve banking and letter of credit issues
- advise customers on payment terms
- Obtain payment on delinquent accounts and complete accounting adjustments
- resolve billing issues and coordinate post-entry activities
- complete accurate data input and corrections
- perform root cause analysis
- coordinate entry verification processes
- correspond with business partners via written and verbal communication
- produce operational trend reports
- support Account Administrators with account management activities
- develop and maintain strong relationships with customer front-line personnel
- facilitate entry processing and exception resolution
- perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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