Job Overview
Employment Type
Hourly
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Retirement Plan
Tuition Reimbursement
Paid training
hybrid work schedule
Job Description
FedEx Logistics is a global leader in freight forwarding, import and export services that enable companies to access markets worldwide. As a part of the global FedEx network, FedEx Logistics specializes in providing comprehensive and integrated solutions including international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. The company's mission is to simplify and streamline international shipping complexities for businesses of all sizes, ensuring efficient, timely, and compliant freight movement across the globe. FedEx Logistics is committed to delivering exceptional service by leveraging deep industry... Show More
Job Requirements
- High school diploma or GED
- Minimum 12 months brokerage, transportation, or customer service experience
- Proficiency with MS Office and Outlook
- Able to operate office equipment including phone, fax, photocopier, printer, and scanner
- Excellent verbal and written communication skills
- Strong organizational and interpersonal skills
- Problem-solving skills
- Ability to handle high work volume and time-sensitive tasks
- Ability to work independently with minimal supervision
- Detail oriented
- Basic knowledge of HTS classification and harmonized tariff system
- Knowledge of U.S. Customs regulations and federal compliance requirements
- Willingness to comply with FedEx Logistics screening processes
- Able to work hybrid schedule Monday through Friday, 7:00 am to 4:00 pm PST
- Work location within 50-mile radius of South San Francisco
Job Qualifications
- High school diploma or GED
- At least 12 months of brokerage, transportation, or customer service experience
- Proficiency in MS Office and Outlook
- Excellent verbal and written communication skills
- Strong organizational and interpersonal skills
- Effective problem-solving abilities
- Ability to handle high volume and time-sensitive work
- Ability to work independently with minimal supervision
- Detail oriented
- Knowledge of HTS classification and harmonized tariff system
- Familiarity with U.S. Customs regulations and federal compliance requirements related to customs
- Experience in data entry and documentation handling
- Customer service orientation
Job Duties
- Provide impeccable customer service
- Prepare, analyze, and submit documentation to appropriate parties (U.S. Customs, agents, clients) ensuring legal and regulatory compliance
- Anticipate, identify, and resolve problems delaying the timely release or movement of freight
- Maintain relationships with correspondent brokers, T&B, and other service providers to enhance customer service
- Resolve banking and letter of credit problems
- Advise customers on payment terms and obtain payment on delinquent accounts
- Resolve billing issues and coordinate post-entry activities on customer's behalf
- Complete accurate data input and corrections into computer files
- Perform root cause analysis as directed by the Account Administrator
- Coordinate entry verification process and manage post-entry activities
- Access client systems as necessary
- Correspond with business partners via written, phone, or email communications
- Produce operational trend reports and keep business partners informed on exception processes
- Receive and respond to pre-alerts per customer SOP
- Maintain general knowledge of FedEx products and services
- Support Account Administrators with account management activities including exception logs and special spreadsheets
- Perform entry reconciliation as needed
- Develop and maintain strong relationships with customer's front-line personnel
- Perform customs trade processes to support small office structure
- Facilitate entry processing and manage pre-arrival and post-arrival exception resolution
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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