Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $15.34 - $24.29
Work Schedule
Standard Hours
Day Shifts
Benefits
Paid Training Provided
Location: This is an On-Site position with opportunity to hybrid once fully trained
Job Description
FedEx Logistics is a prominent division of FedEx Corporation, globally recognized for its extensive and reliable shipping and logistics services. The parent company, FedEx, stands out as an industry leader in fast and dependable overnight shipping, backed by an expansive international delivery network covering over 220 countries and territories worldwide. Known for its innovative approach, FedEx pioneered real-time package tracking, setting new benchmarks in customer service, operational transparency, and global logistics solutions. As a diversified transportation company, FedEx offers a broad spectrum of services including express parcel delivery, ground shipping, freight transportation, e-commerce logistics, and comprehensive business support via FedEx... Show More
Job Requirements
- High school diploma or GED
- Minimum 12 months of relevant brokerage, transportation, or customer service experience
- Proficient in Microsoft Office and Outlook
- Excellent communication skills in verbal and written form
- Strong organizational and interpersonal skills
- Problem-solving aptitude
- Ability to manage high-volume, time-sensitive workload
- Ability to work independently with minimal supervision
- Detail-oriented
- Knowledge of HTS classification
- Knowledge of U.S. Customs regulations
- Ability to handle various office equipment such as phone, fax, photocopier, printer, and scanner
Job Qualifications
- HS Diploma or GED required
- 12 months of brokerage or transportation experience and/or customer service experience required
- MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner) required
- Excellent communication skills, verbal and written
- Organizational Skills
- Inter-personal skills
- Problem solving Skills
- Handle high volume of work
- Ability to work independently with minimum supervision
- Knowledge in HTS classification & familiar with the harmonized tariff system
- Knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise
Job Duties
- Customer Service And Customs Resolution Specialist
- Provide customers with the highest quality service by providing consistent customer service and resolution in order to ensure timely release and/or inbound or outbound movement of freight/cargo
- Provide impeccable customer service
- Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to customs
- Anticipate, identify, and resolve problems which could delay the timely release or movement of freight
- Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements
- Resolve banking and letter of credit problems
- Advise customers on payment terms
- Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review
- Resolve billing issues, coordinate post entry activity on customer's behalf
- Complete accurate data input or corrections into computer files
- Perform route cause analysis as directed by the Account Administrator
- Coordinate post-entry activities on the customer's behalf
- Manage the entry verification process
- Access clients systems (external systems) as necessary
- Correspond with business partners in various mediums to include written, phone or e-mail
- Produce operational trend reports
- Keep business partners apprised of the exception process
- Pre alerts - receive and respond as needed per customer SOP
- Maintain general knowledge of FedEx products and services
- Interact with customers, internal staff/departments and management of all levels
- Support Account Administrators with account management activities (exception logs, special spreadsheets)
- Perform entry reconciliation as needed
- Develop and maintain a strong relationship with customer's front-line personnel
- Ability to perform the duties and responsibilities of the Administration and Customs Trade process to support a small office structure
- Facilitate entry processing, as well as pre arrival and post arrival exception resolution
- Performs other duties as assigned
- Handle time sensitive work
- FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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