Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.86 - $28.28
Work Schedule
Standard Hours
Night Shifts
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Retirement Plan
Tuition Reimbursement
Job Description
FedEx Logistics is a prominent global leader in freight forwarding and customs brokerage, renowned for providing comprehensive international transportation and trade solutions. The company specializes in ocean and air freight forwarding, surface transportation, customs brokerage, and trade advisory services, assisting businesses of various sizes in navigating the complexities of global shipping. With a strong emphasis on customer service, trade compliance, and industry expertise, FedEx Logistics supports its clients in reaching markets worldwide efficiently and reliably. As part of the FedEx family, the organization upholds a commitment to quality, integrity, and innovation in logistics and supply chain management. FedEx Logistics is... Show More
Job Requirements
- HS Diploma or GED required
- 6 months of brokerage, transportation, or customer service experience preferred
- proficiency with MS Office, Outlook, phone, fax, photocopier, printer, scanner
- excellent communication skills, verbal and written
- organizational skills
- interpersonal skills
- problem solving skills
- ability to handle high volume of work and time sensitive work
- ability to work independently with minimum supervision
- detail oriented
- knowledge of HTS classification and familiar with harmonized tariff system
- knowledge of U.S. customs regulations and federal requirements
- paid training provided
Job Qualifications
- HS Diploma or GED
- 6 months of brokerage, transportation, or customer service experience preferred
- proficiency in MS Office and Outlook
- excellent verbal and written communication skills
- strong organizational skills
- interpersonal skills
- problem solving skills
- detail oriented
- knowledge of HTS classification and familiarity with harmonized tariff system
- knowledge of U.S. customs regulations and other federal requirements
- ability to work independently with minimal supervision
- ability to handle high volume and time-sensitive work
Job Duties
- provide impeccable customer service
- prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients)
- anticipate, identify, and resolve problems which could delay the timely release or movement of freight
- maintain relationships with correspondent brokers, T&B, and other service providers to ensure agents exceed customer service requirements
- resolve banking and letter of credit problems
- advise customers on payment terms
- obtain payment on delinquent accounts and/or complete accounting adjustment forms for review
- resolve billing issues and coordinate post entry activity on customer's behalf
- complete accurate data input or corrections into computer files
- perform root cause analysis as directed by the Account Administrator
- coordinate post-entry activities on customer's behalf
- manage the entry verification process
- access clients systems (external systems) as necessary
- correspond with business partners in various mediums including written, phone, or e-mail
- produce operational trend reports
- keep business partners apprised of the exception process
- receive and respond to pre-alerts per customer SOP
- maintain general knowledge of FedEx products and services
- interact with customers, internal staff and management of all levels
- develop and maintain strong relationships with customer's front-line personnel
- facilitate entry processing and exception resolution
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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