Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.67 - $24.83
Work Schedule
Standard Hours
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Tuition Reimbursement
Paid training
Paid Time Off
Job Description
FedEx Logistics is a leading global provider specializing in freight forwarding, import, and export services, catering to businesses of all sizes and allowing them to navigate and access markets worldwide. The company excels in international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory, as well as sophisticated e-commerce and trade facilitation solutions. FedEx Logistics is committed to providing efficient and compliant logistics services to its customers by leveraging decades of industry expertise and a wide-reaching global network. The company prides itself on being an equal opportunity employer supporting diversity and inclusion, including veterans... Show More
Job Requirements
- High school diploma or GED
- minimum 6 months of relevant brokerage, transportation, or customer service experience preferred
- proficiency with MS Office and Outlook
- excellent communication skills, both verbal and written
- strong organizational and inter-personal abilities
- proven problem-solving skills
- capacity to manage high volume and time-sensitive tasks
- ability to work independently with minimal supervision
- detail-oriented approach
- knowledge of HTS classification and familiarity with the harmonized tariff system
- knowledge of U.S. customs regulations and related federal laws
- willingness to participate in paid training
- flexibility to work Monday-Friday 9:00 pm to 5:30 am in a hybrid setting at Tonawanda, NY
Job Qualifications
- High school diploma or GED
- experience in brokerage, transportation, or customer service preferred
- proficiency in MS Office and Outlook
- excellent verbal and written communication skills
- strong organizational and interpersonal skills
- effective problem-solving abilities
- ability to handle high volume and time-sensitive work
- ability to work independently with minimal supervision
- detail-oriented
- knowledge of HTS classification and familiarity with the harmonized tariff system
- understanding of U.S. Customs regulations and other relevant federal requirements
Job Duties
- Provide impeccable customer service
- prepare, analyze, and submit documentation to appropriate parties to ensure compliance with laws and regulations
- anticipate, identify, and resolve problems that could delay the timely release or movement of freight
- maintain relationships with brokers, transportation and brokerage service providers
- resolve banking and letter of credit issues
- advise customers on payment terms
- obtain payments on delinquent accounts and complete accounting adjustments
- resolve billing issues and coordinate post-entry activity
- enter accurate data into computer systems
- perform root cause analysis as directed
- manage entry verification processes
- access client external systems
- correspond with business partners via written, phone, or email
- produce operational trend reports
- keep business partners informed of exceptions processes
- respond to pre-alerts per customer standard operating procedures
- maintain knowledge of FedEx products and services
- interact effectively with customers and internal staff at all levels
- develop and maintain strong relationships with customer front-line personnel
- facilitate entry processing and exception resolution
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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