Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $15.50 - $24.46
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Retirement Plan
Tuition Reimbursement
Paid training
Job Description
FedEx Logistics is a premier global provider of freight forwarding, import, and export services that enable companies to effectively connect with markets worldwide. As part of the FedEx family, one of the most reputable and reliable logistics brands in the industry, FedEx Logistics specializes in comprehensive international ocean and air freight forwarding, surface transportation, customs brokerage, trade and customs advisory services, as well as advanced e-commerce and trade facilitation solutions. Their extensive network and expertise empower businesses of all sizes to navigate the complex landscape of global shipping and logistics efficiently and securely.
FedEx Logistics prides itself on delivering excepti... Show More
FedEx Logistics prides itself on delivering excepti... Show More
Job Requirements
- High school diploma or GED required
- 6 months of brokerage, transportation, or customer service experience preferred
- Proficiency in MS Office and Outlook and use of office equipment such as phone, fax, photocopier, printer, and scanner
- Excellent verbal and written communication skills
- Strong organizational, interpersonal, and problem-solving skills
- Ability to handle a high volume of time-sensitive work
- Ability to work independently with minimum supervision
- Detail oriented
- Knowledge of HTS classification and familiarity with the Harmonized Tariff System
- Knowledge of U.S. Customs regulations and other applicable federal laws
- Willingness to participate in paid training provided by the company
Job Qualifications
- High school diploma or GED
- 6 months of brokerage, transportation, or customer service experience preferred
- Proficiency in MS Office and Outlook
- Excellent verbal and written communication skills
- Strong organizational skills
- Effective interpersonal skills
- Problem-solving abilities
- Ability to work independently with minimal supervision
- Detail oriented
- Knowledge of HTS classification and familiarity with the Harmonized Tariff System
- Understanding of U.S. Customs regulations and federal requirements related to customs brokerage
Job Duties
- Provide impeccable customer service
- Prepare, analyze, and submit documentation to U.S. Customs, agents, and clients
- Anticipate, identify, and resolve problems delaying freight release
- Maintain relationships with brokers, T&B, and other service providers
- Resolve banking and letter of credit issues
- Advise customers on payment terms
- Obtain payment on delinquent accounts and complete accounting adjustments
- Resolve billing issues and coordinate post-entry activities
- Complete accurate data input and corrections
- Perform root cause analysis
- Manage entry verification process
- Access client external systems as needed
- Correspond with business partners via written, phone, or email communication
- Produce operational trend reports
- Keep business partners informed of exception processes
- Receive and respond to pre-alerts per customer SOP
- Maintain knowledge of FedEx products and services
- Interact with customers, internal staff, and management at all levels
- Develop strong relationships with customers' front-line personnel
- Facilitate entry processing and exception resolution
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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