Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.04 - $22.24
Work Schedule
Flexible
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Retirement Plan
Tuition Reimbursement
Paid training
Paid Time Off
Job Description
FedEx Logistics is a global leader in providing comprehensive freight forwarding and transportation services that enable businesses to effectively reach international markets. As a division of FedEx Corporation, it specializes in import and export operations, customs brokerage, ocean and air freight forwarding, surface transportation, and advanced e-commerce and trade facilitation. The company supports a diverse array of clients ranging from small businesses to large enterprises, by solving the complexities associated with international shipping and logistics. With a strong commitment to quality, efficiency, and customer satisfaction, FedEx Logistics continually invests in innovative technologies and highly trained staff to maintain its reputation... Show More
Job Requirements
- HS diploma or GED required
- 6 months of brokerage or transportation experience and/or customer service experience preferred
- MS Office, Outlook, office equipment (phone, fax, photocopier, printer, scanner) required
- Excellent verbal and written communication skills
- Organizational skills
- Inter-personal skills
- Problem solving skills
- Ability to handle high volume and time-sensitive work
- Ability to work independently with minimum supervision
- Detail oriented
- Knowledge in HTS classification and familiar with harmonized tariff system
- Knowledge of U.S. Customs regulations and federal requirements
- Paid training provided
Job Qualifications
- High school diploma or GED
- Six months of brokerage, transportation, or customer service experience preferred
- Proficiency with MS Office and Outlook
- Strong verbal and written communication skills
- Excellent organizational and interpersonal skills
- Effective problem-solving abilities
- Detail oriented
- Knowledge of HTS classification and harmonized tariff system
- Familiarity with U.S. Customs regulations and federal requirements
- Ability to work independently with minimal supervision
Job Duties
- Provide impeccable customer service
- Prepare, analyze, and/or submit documentation to appropriate parties to ensure compliance with customs laws and regulations
- Anticipate, identify, and resolve problems that could delay freight release or movement
- Maintain relationships with brokers and other service providers to exceed customer service expectations
- Resolve banking and letter of credit issues
- Advise customers on payment terms
- Obtain payment on delinquent accounts and complete accounting adjustments
- Resolve billing issues and coordinate post-entry activities
- Input accurate data and perform corrections in computer files
- Conduct root cause analysis as directed
- Manage entry verification process
- Access external client systems as necessary
- Correspond with business partners via written, phone, or email communications
- Produce operational trend reports
- Keep partners informed of exception processes
- Respond to pre-alerts per customer SOP
- Maintain knowledge of FedEx products and services
- Interact with customers, staff, and management at all levels
- Develop and maintain strong relationships with customer front-line personnel
- Facilitate entry processing and resolve pre-arrival and post-arrival exceptions
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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