Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.04 - $22.24
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Retirement Plan
Tuition Reimbursement
Paid training
hybrid work schedule
Job Description
FedEx Logistics is a leading provider of comprehensive logistics and freight forwarding services, specializing in international ocean and air freight forwarding, surface transportation, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. With a global reach, FedEx Logistics helps businesses of all sizes navigate the complexities of shipping goods worldwide, ensuring efficient, reliable, and timely delivery of freight and cargo across various markets. As part of the renowned FedEx Corporation, the company is committed to delivering the highest standards of customer service and operational excellence. They offer a dynamic working environment where innovation, teamwork, and... Show More
Job Requirements
- HS diploma or GED required
- Six months of brokerage or transportation experience and/or customer service experience preferred
- Proficiency in MS Office, Outlook, and office equipment required
- Excellent verbal and written communication skills
- Strong organizational and interpersonal skills
- Effective problem solving skills
- Ability to manage high volume and time-sensitive work
- Ability to work independently with minimum supervision
- Detail oriented
- Knowledge of HTS classification and harmonized tariff system
- Knowledge of U.S. Customs regulations and relevant federal requirements
- Paid training provided
Job Qualifications
- HS diploma or GED
- Six months of brokerage, transportation, and/or customer service experience preferred
- Proficient in MS Office and Outlook
- Skilled with office equipment such as phone, fax, photocopier, printer, and scanner
- Excellent verbal and written communication skills
- Strong organizational and interpersonal skills
- Effective problem solving abilities
- Ability to handle high volume and time-sensitive work
- Detail oriented
- Knowledge of HTS classification and familiarity with harmonized tariff system
- Knowledge of U.S. Customs regulations and federal requirements relevant to the role
Job Duties
- Provide impeccable customer service
- Prepare, analyze, and submit documentation to relevant parties to ensure compliance with customs laws and regulations
- Anticipate, identify, and resolve problems that could delay freight release or movement
- Maintain relationships with brokers and service providers to meet customer service standards
- Resolve banking and letter of credit issues
- Advise customers on payment terms and obtain payment on delinquent accounts
- Resolve billing issues and coordinate post-entry activities
- Input accurate data and perform corrections in computer files
- Conduct root cause analysis as directed
- Manage entry verification process
- Access clients' external systems as needed
- Communicate with business partners via written, phone, or email
- Produce operational trend reports and update partners on exception processes
- Respond to pre-alerts following customer SOP
- Maintain knowledge of FedEx products and services
- Interact with customers, internal staff, and management
- Develop and maintain strong relationships with customer front-line personnel
- Facilitate entry processing and exception resolution
- Perform other assigned duties
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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