Job Overview
Compensation
Type:
Hourly
Rate:
Range $16.50 - $25.25
Work Schedule
Night Shifts
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Retirement Plan
Tuition Reimbursement
Paid training
hybrid work environment
Job Description
FedEx Logistics is a globally recognized leader in freight forwarding and comprehensive international shipping solutions. Based in Tonawanda, NY, FedEx Logistics specializes in providing import and export services that enable companies to efficiently reach markets worldwide. The company offers a broad range of services, including international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, as well as advanced e-commerce and trade facilitation solutions. With a commitment to excellence and customer satisfaction, FedEx Logistics ensures end-to-end management of complex logistics and customs processes, empowering businesses of all sizes to navigate the intricacies of... Show More
Job Requirements
- High school diploma or GED required
- Six months of brokerage or transportation and/or customer service experience preferred
- Proficient with MS Office, Outlook, and office equipment such as phone, fax, photocopier, printer, scanner
- Excellent verbal and written communication skills
- Strong organizational skills
- Good interpersonal and problem-solving skills
- Ability to handle high volume of work and time-sensitive tasks
- Ability to work independently with minimal supervision
- Detail oriented
- Knowledge in HTS classification and harmonized tariff system
- Knowledge of U.S. Customs regulations and other federal regulations and requirements
- Willingness to work the scheduled third shift from Monday to Friday 9 PM to 5:30 AM EST
- Ability to be hybrid working from Tonawanda, NY office
- Paid training provided
Job Qualifications
- High school diploma or GED
- Six months of brokerage, transportation, or customer service experience preferred
- Proficiency in MS Office and Outlook
- Excellent verbal and written communication skills
- Strong organizational and interpersonal skills
- Problem-solving ability
- Ability to work independently with minimal supervision
- Detail-oriented
- Knowledge of HTS classification and harmonized tariff system
- Understanding of U.S. Customs regulations and federal requirements related to the role
- Comfortable handling high volumes of time-sensitive work
Job Duties
- Provide consistent customer service and resolution to ensure timely release or movement of freight
- Prepare, analyze, and submit documentation to appropriate parties in accordance with customs laws and regulations
- Anticipate, identify, and resolve problems delaying freight release or movement
- Maintain relationships with brokers, T&B, and service providers to exceed customer service requirements
- Resolve banking and letter of credit issues
- Advise customers on payment terms
- Obtain payment on delinquent accounts and complete accounting adjustments
- Resolve billing issues and coordinate post-entry activities
- Complete accurate data input or corrections into computer files
- Perform root cause analysis as directed
- Manage entry verification process
- Correspond with business partners via written, phone, or email communication
- Produce operational trend reports
- Keep business partners informed of exception processes
- Receive and respond to pre-alerts as per customer SOP
- Maintain knowledge of FedEx products and services
- Interact with customers, internal staff, and management
- Develop and maintain strong relationships with customer's front-line personnel
- Facilitate entry processing and exception resolution
- Perform other assigned duties
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in: