Job Overview
Compensation
Type:
Hourly
Rate:
Range $16.50 - $25.25
Work Schedule
Night Shifts
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Retirement Plan
Tuition Reimbursement
Paid training
Equal opportunity employer
Job Description
FedEx Logistics is a global leader in freight forwarding and supply chain solutions, providing comprehensive import and export services that enable businesses to reach international markets seamlessly. Known for its extensive network and commitment to quality service, FedEx Logistics supports businesses of all sizes by simplifying the complexities involved in shipping goods worldwide. Their offerings include international ocean and air freight forwarding, surface transportation, distribution, customs brokerage, trade advisory, and advanced e-commerce trade facilitation solutions. With a reputation for reliability and innovation, FedEx Logistics is dedicated to delivering exceptional customer service while ensuring compliance with all trade regulations and industry... Show More
Job Requirements
- High school diploma or GED required
- Six months of brokerage, transportation, or customer service experience preferred
- Proficiency in MS Office, Outlook, and office equipment
- Excellent communication, organizational, interpersonal, and problem-solving skills
- Ability to handle high volume and time-sensitive work independently
- Detail oriented
- Knowledge of HTS classification and harmonized tariff system
- Familiarity with U.S. Customs regulations and federal requirements
- Willingness to work third shift schedule
- Paid training provided
Job Qualifications
- High school diploma or GED
- Six months of brokerage, transportation, or customer service experience preferred
- Proficiency in MS Office and Outlook
- Strong verbal and written communication skills
- Organizational and interpersonal skills
- Problem-solving abilities
- Ability to work independently with minimal supervision
- Detail oriented
- Knowledge of HTS classification
- Familiarity with U.S. Customs regulations and federal requirements
- Experience with office equipment such as phone, fax, photocopier, printer, and scanner
Job Duties
- Provide consistent customer service and resolution to ensure timely release and movement of freight
- Prepare, analyze, and submit documentation to U.S. Customs, agents, and clients in compliance with laws and regulations
- Anticipate, identify, and resolve problems delaying freight release
- Maintain relationships with brokers, T&B, and service providers to exceed customer service requirements
- Resolve banking and letter of credit issues
- Advise customers on payment terms
- Obtain payment on delinquent accounts and complete accounting adjustments
- Resolve billing issues and coordinate post-entry activities on customers' behalf
- Complete accurate data input and corrections into computer files
- Perform root cause analysis as directed
- Manage entry verification process
- Access external client systems as necessary
- Correspond with business partners via written, phone, or email
- Produce operational trend reports
- Keep business partners informed of exception processes
- Receive and respond to pre-alerts per customer SOP
- Maintain knowledge of FedEx products and services
- Interact with customers, internal staff, management at all levels
- Develop strong relationships with customer's front-line personnel
- Facilitate entry processing and exception resolution
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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