Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.52 - $24.60
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Retirement Plan
Tuition Reimbursement
Paid training
hybrid work schedule
Job Description
FedEx Logistics, a prominent division of the FedEx Corporation, is a leader in the global logistics and transportation industry. Specializing in freight forwarding, customs brokerage, international ocean and air freight, surface transportation, and trade compliance advisory services, FedEx Logistics offers comprehensive supply chain solutions designed to help businesses of all sizes expand their reach into global markets. The company thrives on innovation and efficiency, continually evolving to meet the complex demands of global trade. FedEx Logistics stands out for its commitment to seamless service integration, reliable transit times, and expert handling of customs regulations, ensuring the smooth flow of goods... Show More
Job Requirements
- High school diploma or GED required
- Six months of brokerage, transportation or customer service experience preferred
- Proficiency in MS Office and Outlook required
- Experience with office equipment (phone, fax, photocopier, printer, scanner) required
- Excellent verbal and written communication skills
- Strong organizational skills
- Good interpersonal skills
- Problem solving skills
- Ability to handle high volume and time sensitive tasks
- Ability to work independently with minimum supervision
- Detail oriented
- Knowledge of HTS classification and harmonized tariff system
- Knowledge of U.S. Customs regulations and federal requirements
- Must reside within 50-mile radius of 555 Riverwalk Parkway, Tonawanda, NY
- Availability for hybrid work schedule Monday-Friday, 8:00 am to 4:00 pm EST
Job Qualifications
- High school diploma or GED
- Six months of brokerage, transportation, or customer service experience preferred
- Proficiency in MS Office and Outlook
- Excellent verbal and written communication skills
- Strong organizational and interpersonal skills
- Analytical problem-solving ability
- Ability to manage high volume and time-sensitive work
- Ability to work independently with minimal supervision
- Detail-oriented
- Knowledge of HTS classification and harmonized tariff system
- Familiarity with U.S. Customs regulations and related federal requirements
Job Duties
- Provide impeccable customer service
- Prepare, analyze, and/or submit documentation to appropriate parties (U.S. Customs, agents, clients) to ensure compliance with customs laws and regulations
- Anticipate, identify, and resolve issues delaying the release or movement of freight
- Maintain relationships with correspondent brokers, transportation providers, and service partners to exceed customer service requirements
- Resolve banking and letter of credit problems and advise customers on payment terms
- Obtain payment on delinquent accounts and complete accounting adjustment forms as necessary
- Resolve billing issues and coordinate post entry activity on customer behalf
- Perform accurate data entry and corrections into computer files
- Conduct root cause analysis as directed by Account Administrator
- Manage entry verification process and coordinate post-entry activities
- Access client external systems as needed
- Communicate with business partners via written, phone, or email correspondence
- Produce operational trend reports and keep partners updated on exception processes
- Receive and respond to pre alerts per customer SOP
- Maintain current knowledge of FedEx products and services
- Interact with customers, internal staff, departments, and management at all levels
- Develop and maintain strong relationships with customer front-line personnel
- Facilitate entry processing and exception resolution pre and post arrival
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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