Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.52 - $24.60
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Retirement Plan
Tuition Reimbursement
Paid training
hybrid work schedule
Job Description
FedEx Logistics is a global leader in freight forwarding and supply chain solutions, dedicated to helping businesses navigate the complexities of international shipping. As a key player in the logistics industry, FedEx Logistics enables companies of all sizes to expand their reach into global markets by offering a comprehensive suite of import and export services. These services include ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory, and advanced e-commerce and trade facilitation solutions. The company is committed to providing top-tier service to its customers by leveraging extensive industry expertise and innovative technology, ensuring... Show More
Job Requirements
- High school diploma or GED
- at least 6 months of brokerage or transportation experience preferred
- proficiency in MS Office and office equipment (phone, fax, photocopier, printer, scanner)
- excellent communication skills
- strong organizational and interpersonal skills
- problem-solving ability
- ability to manage high workload and time-sensitive tasks
- capacity to work independently with minimal supervision
- detail orientation
- knowledge of HTS classification
- understanding of U.S. Customs regulations and related federal requirements
- residence within a 50-mile radius of 555 Riverwalk Parkway, Tonawanda, NY
- availability for Monday to Friday, 8:00 am - 4:00 pm EST hybrid schedule
Job Qualifications
- High school diploma or GED
- 6 months of brokerage, transportation, or customer service experience preferred
- proficiency in MS Office and Outlook
- excellent verbal and written communication skills
- strong organizational and interpersonal skills
- effective problem-solving skills
- ability to handle high volume and time-sensitive work
- ability to work independently with minimal supervision
- detail oriented
- knowledge of HTS classification and U.S. Customs regulations
- familiarity with federal regulations related to customs and trade
Job Duties
- Provide impeccable customer service
- prepare, analyze, and submit documentation to U.S. Customs, agents, and clients
- anticipate, identify, and resolve problems delaying freight release or movement
- maintain relationships with brokers, T&
- B, and service providers
- resolve banking and letter of credit problems
- advise customers on payment terms
- obtain payment on delinquent accounts and complete accounting adjustments
- resolve billing issues and coordinate post-entry activity
- complete accurate data input and corrections
- perform route cause analysis
- coordinate post-entry activities on the customer's behalf
- manage entry verification process
- access client systems as necessary
- correspond with business partners via written, phone, or e-mail communication
- produce operational trend reports
- keep business partners apprised of the exception process
- receive and respond to pre-alerts per customer SOP
- maintain general knowledge of FedEx products and services
- interact with customers, internal staff, and management
- develop and maintain strong relationships with customers' front-line personnel
- facilitate entry processing and exception resolution
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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