Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.04 - $22.24
Work Schedule
Fixed Shifts
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Retirement Plan
Tuition Reimbursement
Paid training
Paid Time Off
Job Description
FedEx Logistics is a premier provider of comprehensive logistics solutions, specializing in freight forwarding, import and export services, and customs brokerage. As part of the globally recognized FedEx brand, FedEx Logistics offers businesses of all sizes the expertise and resources to navigate the complexities of international shipping seamlessly. Their services include ocean and air freight forwarding, surface transportation, distribution, trade advisory, and advanced e-commerce and trade facilitation solutions. Known for their commitment to reliability, innovation, and customer satisfaction, FedEx Logistics plays a vital role in helping companies expand their reach to markets worldwide.
The role in focus is a Cus... Show More
The role in focus is a Cus... Show More
Job Requirements
- High school diploma or GED
- 6 months of brokerage transportation or customer service experience preferred
- excellent communication skills verbal and written
- organizational skills
- interpersonal skills
- problem solving skills
- ability to handle high volume and time sensitive work
- ability to work independently with minimum supervision
- detail oriented
- knowledge in HTS classification and harmonized tariff system
- knowledge of U.S. Customs regulations and federal requirements
- proficiency in MS Office Outlook and office equipment
- paid training provided
Job Qualifications
- High school diploma or GED
- 6 months of brokerage transportation or customer service experience preferred
- knowledge of HTS classification and harmonized tariff system
- knowledge of U.S. Customs regulations and federal requirements
- excellent communication skills verbal and written
- strong organizational skills
- interpersonal skills
- problem solving skills
- ability to handle high volume and time sensitive work
- ability to work independently with minimum supervision
- detail oriented
- proficiency in MS Office and Outlook
- experience using office equipment such as phone fax photocopier printer and scanner
Job Duties
- Provide impeccable customer service
- prepare analyze and/or submit documentation to the appropriate parties including U.S. Customs agents and clients
- anticipate identify and resolve problems delaying freight release or movement
- maintain relationships with correspondent brokers and service providers
- resolve banking and letter of credit problems
- advise customers on payment terms
- obtain payment on delinquent accounts and complete accounting adjustments
- resolve billing issues coordinate post entry activities
- complete accurate data input and corrections
- perform root cause analysis as directed
- manage entry verification process
- correspond with business partners via written phone or email
- produce operational trend reports
- maintain knowledge of FedEx products and services
- interact with customers internal staff and management
- develop and maintain customer front-line personnel relationships
- facilitate entry processing and exception resolution
- perform other assigned duties
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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