Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $25.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Retirement Plan
Tuition Reimbursement
Paid training
hybrid work schedule
Job Description
FedEx Logistics is a globally recognized leader in freight forwarding and logistics services that enables companies of all sizes to connect to markets worldwide. As a division of FedEx, the company provides comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. Known for its commitment to providing innovative shipping and logistics solutions, FedEx Logistics maintains an extensive network that supports business growth and global trade efficiency. The company's expertise in supply chain management and international shipping helps clients navigate the complexities of moving goods... Show More
Job Requirements
- HS diploma or GED
- six months of brokerage, transportation, or customer service experience preferred
- proficiency with MS Office and Outlook
- excellent communication skills
- strong organizational and problem-solving skills
- ability to handle high volumes of work
- ability to work independently
- detail oriented
- knowledge of HTS classification
- familiarity with U.S. Customs regulations and federal requirements
- must reside within a 50-mile radius of 555 Riverwalk Parkway, Tonawanda, NY
- ability to work Monday to Friday, 8:00 am - 4:00 pm EST in a hybrid work environment
- must be able to use office equipment such as phone, fax, photocopier, printer, and scanner
Job Qualifications
- HS diploma or GED
- six months of brokerage, transportation, or customer service experience preferred
- proficiency in MS Office and Outlook
- excellent verbal and written communication skills
- strong organizational skills
- interpersonal skills
- problem-solving skills
- ability to handle high volume and time-sensitive work
- work independently with minimal supervision
- detail oriented
- knowledge of HTS classification
- familiarity with U.S. Customs regulations and federal requirements
Job Duties
- Provide impeccable customer service
- prepare, analyze, and/or submit documentation to U.S. Customs, agents, and clients
- anticipate, identify, and resolve problems delaying release or movement of freight
- maintain relationships with brokers and service providers
- resolve banking and letter of credit problems
- advise customers on payment terms
- obtain payment on delinquent accounts
- resolve billing issues
- coordinate post-entry activities
- complete accurate data input
- perform root cause analysis
- manage entry verification process
- access client external systems
- correspond via written, phone, or email
- produce operational trend reports
- keep partners informed of exception processes
- handle pre alerts per customer SOP
- maintain knowledge of FedEx products and services
- facilitate entry processing and exception resolution
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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