Customer Visit Planner - Sales and Design
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Travel opportunities
Professional Development
Job Description
Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics, is a leading manufacturer and service provider of technologically advanced business jet aircraft. Renowned for innovation, quality, and performance, Gulfstream sets standards in the aerospace industry, offering a premium experience tailored for high-net-worth individuals and corporate clients worldwide. With a legacy of excellence, Gulfstream is committed to delivering exceptional customer service, cutting-edge design, and operational precision, supporting a global network of customers and partners.
This position, Customer Visit Planner - Sales and Design at Gulfstream's Savannah facility, plays a pivotal role in delivering a superior customer experience through meticulous planning ... Show More
This position, Customer Visit Planner - Sales and Design at Gulfstream's Savannah facility, plays a pivotal role in delivering a superior customer experience through meticulous planning ... Show More
Job Requirements
- Associate's Degree in Marketing or Business Administration or equivalent combination of education and experience
- Bachelor’s Degree preferred
- Six years experience in customer service or related field
- Ability to coordinate complex events involving multiple stakeholders
- Excellent organizational and time management skills
- Proficient in communication and interpersonal relations
- Ability to work under stress and make decisions
- Willingness to travel up to 25 percent
- Must be able to read, write, speak, and understand English
Job Qualifications
- Associate's Degree in Marketing, Business Administration, or equivalent education and experience
- Bachelor's Degree preferred
- Minimum of six years experience in customer service or related fields
- Proven experience in event planning and customer visit coordination
- Ability to work effectively under pressure and multitask in a dynamic environment
- Strong interpersonal and communication skills
- Comfortable working with high-net-worth individuals
- Team player with decision-making skills
- Knowledge of hospitality services and executive-level event management
Job Duties
- Act as the single point of contact for successful execution of Level One customer and prospect visits, VIP visits, and Gulfstream Leadership Team events in the Sales and Design Center
- Coordinate all activity with Gulfstream customers, prospects, and other relevant Gulfstream departments such as Leadership Team, Sales, Completion Sales, Design, Sales Engineering, Sales Administration, Flight Operations, and Customer Service
- Coordinate security requirements, hotel accommodations, transportation needs, catering, safety and security procedures, and aircraft ramp activity for customer and VIP visits
- Ensure customers and their aircraft are promptly, courteously, and professionally attended to throughout the entire visit process
- Coordinate dining, entertainment, tours, luggage handling, and hotel check-ins as per customer needs and requests
- Coordinate Leadership Team transportation to and from facility, airport, and service center
- Manage Executive Dining Room events including inventory maintenance, restocking supplies, and ensuring high service standards
- Provide day-to-day support for Sales and Design Center customer service including dignitary visits and Level One customer visits
- Make recommendations for improvements to customer visit guidelines and Executive Dining Room processes
- Lead fast-track meetings prior to visits and post-visit lessons learned meetings, following up on action items
- Provide support to all departments on customer visit standards, coordination procedures, facility access, and customer-related issues
- Perform other assigned duties as necessary
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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