Customer Support Specialist - St. George, UT - (Overnight Shift)
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Flexible
On-call
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Flexible Schedule
overtime pay
Training and Development
Employee support programs
Job Description
Accommodations Plus International (API) is a global leader in providing crew accommodation solutions for the airline industry. Known for revolutionizing the way businesses manage travel, API offers a state-of-the-art technology platform designed to streamline the entire crew planning process. This makes everyday operations more efficient while enhancing the crew layover experience through seamless integration of proprietary technology, mobile solutions, and an experienced team dedicated to delivering end-to-end service excellence. The company prides itself on fostering a dynamic, creative, and tech-savvy working environment, inviting professionals passionate about technology innovation, impeccable customer service, and bespoke travel solutions to join their workforce. API... Show More
Job Requirements
- High school diploma or equivalent
- Ability to work overnight shifts including weekends and holidays
- Customer service background preferred
- Ability to handle multiple priorities in a fast paced environment
- Excellent telephone and written communication skills
- Computer proficiency
- Flexibility and willingness to work overtime
- Ability to maintain professionalism and resolve conflicts calmly
Job Qualifications
- High school diploma or equivalent
- Prior experience in customer service preferred
- Familiarity with airline crew scheduling is a strong plus
- Knowledge of GDS hotel and airline reservation systems preferred but not required
- Excellent interpersonal and communication skills
- Proficient computer skills
- Ability to multi-task and prioritize
- Detail oriented with strong organizational skills
- Flexibility to work overnight shifts including weekends and holidays
- Ability to work overtime as needed
- Bilingual or second language skills a plus
Job Duties
- Serve as on-site liaison with the airline partner providing support guidance and training
- Process client requests received from the airline through the API Operations system
- Assess all customer needs and provide prompt well-informed accurate and professional responses
- Follow-up on all client requests and transactions ensuring full execution and client satisfaction
- Alert supervisor on critical issues requiring management involvement
- Negotiate with vendors including hotels and ground transportation to achieve optimal outcomes
- Resolve client disagreements calmly and professionally by researching and presenting fact-based solutions
Job Qualifications
Experience
No experience required
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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